- Report: #1179247
Complaint Review: Ambit Energy - Nationwide
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Ambit Energy
Nationwide, USA
Phone:
877-282-6248
Web:
ww2.ambitenergy.com/
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Ambit Energy Charged above market variable rates Nationwide
I joined Ambit Energy in 2012, with the promise that my energy rates would always be lower than ComEd. I haven't paid much attention to my bill, only to purchase a pool in 5/2014. This was shortly before ComEd rates were to go up by 30%. My first bill was $260, which I attributed it to being the first month with a new pool and running the motor 24/7. The second month, my bill was $195. The third month, it was $207. I called, as the pool was barely running and our air was not on much. Once I looked at my bill, I noticed that I have been paying .12270 per kwh. After reviewing energy rates online, I realized I was being charged almost double. When I called Ambit, they fixed my rate at 6.95kwh. However, they said that they would not backdate the charges because they sent me a letter. When I told them I never received a letter, they told me there was again nothing they could do since they sent me a letter. Melissa told me to call ComEd to see if they could back date it, since they do the billing.
When I called ComEd, I was told that Ambit Energy just told me to call ComEd to get me off of the phone. There was nothing that they could do, as Ambit was the service provider.
I called Ambit back, speaking with Theresa. Theresa reiterated that there was nothing they could do because they sent the letter. I again told her that I never received it. At that point, I asked for a supervisor. My call was sent to Ryland in the escalation department. Ryland reviewed my account, put me on hold again, then came back and said there was nothing he could do because they sent a letter. I again said that I did not receive a letter. Ryland told me that since it was not sent back as returned mail, there was nothing he could do. I asked for his supervisor, which he told me none were available. I said I would hold. He came back on the phone three additional times, telling me no supervisor was available. I was promised a call back by end of business day. I asked them to cancel my service - which I was told would take 18-45 days.
The amounts over charged to my electric bill amount for $125-150 over the past 60 days. Evidently, my rate has been variable since July 2013. How much do you think I was overcharged during that period? I am just sick that I didn't pay closer attention. My consultant was a family friend that I have known my entire life. I thought that I was getting the best rates. Shame on me. Please don't let this happen to you!!!
1 Updates & Rebuttals
Laura Shriver
Buffalo,New York,
USA
GUARANTEED SAVINGS
#2UPDATE Employee
Thu, June 04, 2015
What is not mentioned is that Ambit offers a guaranteed savings over a 12 month period. Month to month, rates are variable, so one month may be higher and the next much lower than the previous supplier, etc. The guarantee is that if you are an Ambit customer for at least 12 months, you are 100% going to save money in NY, NJ and many other states across the country. We produce end of the year statements that show how much we charged compared to how much you would have paid to the incumber provider. If for some reason we were more, we write the customer a check for the difference, plus 2-3% on top. What I hate most about this site is it is based around negativity. Where is the site for I LOVED THIS COMPANY BECAUSE... FYI We have over 1.3 million clients and a 98% retention rate. That is very impressive. Please don't be swayed but uneducated customers. This is a great company. If they chose to leave before the 12 months, that is their fault, they were told upfront about the 12 month guarantee. We don't charge to leave the contract, but once you switch back to coned before the 12 months is over, you may be in the variable cycle in favor of Coned. To renew it is a 2 minute phone call or even quicker proess online. Customers need to take responsibility for themselves as well...and contrary to popular belief, the customer is not alwasy right, especially in these rip off report cases. We have won the JD Power & Associates Award 4 times. We have an A+ rating with the BBB. We have 98% retention rate, and out of millions of customers we have less than 1 thousand complaints countrywide. I hope this helps someone see through the negativy into the truth. Ambit has lived up to every promise it has ever given to me or any of my customers and consultants.
