Complaint Review: AMC Entertainment - Kansas City Missouri

When you responded to Shrexes post I became a little aggitated, because you are making it seem like AMC is strictly out to get this person who bought the Silver Experience tickets. This is very far from the truth, the guidlines are quite clearly defined as "not valid for special engagements" Then you are posting saying that this isn't posted anywhere, but it is clearly stated on the AMC website (https://www.amcnationalsales.com/Bulk/) which is just one click off of their homepage. Why would AMC just do away with the Silver Expierience tickets just because of the Special Engagement issues. They already have a ticket very similar (The Gold Expierience Ticket) that have no restrictions.

Growing up, we had GMT tickets (discounted movie tickets) and they had stipuations on they couldn't be used for Special Engagement movies - Definition of 'Special Engagement' was any LIMITED release movie (there for only 2 days or up to a couple of weeks) or movies that were being shown to a "rented" out theater. Another "Special Engagement" movie was considered to be as well, any movie that was out in "select" cities prior to the nationwide release. Sorry, but the employee is wrong to assume that anyone and everyone knows exactly what 'SPECIAL ENGAGEMENT' means, as i've demonstrated above, it carries three separate meanings. AMC should make it PLAINLY CLEAR the exact rules to for each of their discounted tickets, or whomever vendor they work to spell out these rules specifically. IF the tickets cannot be used in the first 10 days of a movie;s release, then MAKE IT CLEAR. On the AMC website, ON THE ticket itself, and if they work with a vendor, to make sure the vendor spells these rules out clearly. AMC owes the person who purchased these ticekts are refund, or simply letting them use it for ANY movie, without restrictions since they have FAILED to define what "special engagement" exactly means.

Growing up, we had GMT tickets (discounted movie tickets) and they had stipuations on they couldn't be used for Special Engagement movies - Definition of 'Special Engagement' was any LIMITED release movie (there for only 2 days or up to a couple of weeks) or movies that were being shown to a "rented" out theater. Another "Special Engagement" movie was considered to be as well, any movie that was out in "select" cities prior to the nationwide release. Sorry, but the employee is wrong to assume that anyone and everyone knows exactly what 'SPECIAL ENGAGEMENT' means, as i've demonstrated above, it carries three separate meanings. AMC should make it PLAINLY CLEAR the exact rules to for each of their discounted tickets, or whomever vendor they work to spell out these rules specifically. IF the tickets cannot be used in the first 10 days of a movie;s release, then MAKE IT CLEAR. On the AMC website, ON THE ticket itself, and if they work with a vendor, to make sure the vendor spells these rules out clearly. AMC owes the person who purchased these ticekts are refund, or simply letting them use it for ANY movie, without restrictions since they have FAILED to define what "special engagement" exactly means.

Growing up, we had GMT tickets (discounted movie tickets) and they had stipuations on they couldn't be used for Special Engagement movies - Definition of 'Special Engagement' was any LIMITED release movie (there for only 2 days or up to a couple of weeks) or movies that were being shown to a "rented" out theater. Another "Special Engagement" movie was considered to be as well, any movie that was out in "select" cities prior to the nationwide release. Sorry, but the employee is wrong to assume that anyone and everyone knows exactly what 'SPECIAL ENGAGEMENT' means, as i've demonstrated above, it carries three separate meanings. AMC should make it PLAINLY CLEAR the exact rules to for each of their discounted tickets, or whomever vendor they work to spell out these rules specifically. IF the tickets cannot be used in the first 10 days of a movie;s release, then MAKE IT CLEAR. On the AMC website, ON THE ticket itself, and if they work with a vendor, to make sure the vendor spells these rules out clearly. AMC owes the person who purchased these ticekts are refund, or simply letting them use it for ANY movie, without restrictions since they have FAILED to define what "special engagement" exactly means.

Growing up, we had GMT tickets (discounted movie tickets) and they had stipuations on they couldn't be used for Special Engagement movies - Definition of 'Special Engagement' was any LIMITED release movie (there for only 2 days or up to a couple of weeks) or movies that were being shown to a "rented" out theater. Another "Special Engagement" movie was considered to be as well, any movie that was out in "select" cities prior to the nationwide release. Sorry, but the employee is wrong to assume that anyone and everyone knows exactly what 'SPECIAL ENGAGEMENT' means, as i've demonstrated above, it carries three separate meanings. AMC should make it PLAINLY CLEAR the exact rules to for each of their discounted tickets, or whomever vendor they work to spell out these rules specifically. IF the tickets cannot be used in the first 10 days of a movie;s release, then MAKE IT CLEAR. On the AMC website, ON THE ticket itself, and if they work with a vendor, to make sure the vendor spells these rules out clearly. AMC owes the person who purchased these ticekts are refund, or simply letting them use it for ANY movie, without restrictions since they have FAILED to define what "special engagement" exactly means.

I worked in an AMC theatre for almost 3 years. I started out as Crew, and made my way into management, and I left on good terms. The Silver passes that state, "Not valid for Special Engagements" are not misleading in any way. Most people understand that all coupons and passes come with restrictions. Most people understand that if there is terminology on the pass that is unfamiliar to the purchaser, he or she needs to clarify it before purchase. "Most consumers would not agree that a 'special engagement' means the first ten days of every movie released." The term is not up to "most consumers", it is a term in the industry, and it is a widely known term. AMC does not decide what is a "Special Engagement" and what isn't. The producer of the film does. "Most consumers" know this. "Such a restriction places an unwarranted and inexcusable burden on the ticket-holder to count off" the days from the release of a movie before being able to see it via the Silver Experience" tickets s/he has purchased." In this day and age, everything is a burden to someone. The rule is simple, the first two weekends are off limits. If you have a problem with it, you need to talk to the movie studios. Those companies establish these rules that exhibitors must abide by. "Many films have an extremely short run in theaters, and it's possible that a ticket-holder might not be able to see a movie because of this unadvertised restriction AMC Theaters has placed on the use of these tickets." You need to do some research to back up this claim. In the three years working at a theatre, I have only witnessed one film leave after only two weeks, and one could still use a silver pass on the Monday through Thursday of the second week. This claim is ridiculous. "Ms. Crespin is requesting that AMC Entertainment issue instructions to immediately drop this ban so that these tickets can be used anytime by anyone who has paid almost $60 to receive them." The ban is not AMC's, it is that of the individual movie producer. "It is clearly within the best public relations interests of AMC Entertainment to do so. Movies are a unique business that thrives on retaining the goodwill of its consumers. And there is no quicker way to forfeit this than to engage in what amounts to deceptive advertising." It amazes me when a single sentence is the only "fine print", and people still cry fowl. Why can't you accept the fact that you (or your client) didn't understand something, and that it is your own fault. I'm sorry you had to come up to a movie on a Friday night and use a cheap pass to get in for free, but you're at fault for not understand such a simple phrase. The problem is not "deceptive advertising", it's ignorance and lack of common sense.