Complaint Review: America Auto Care TRUSTED Business | Verified Safe™ …businesses consumers can trust. America Auto Care LLC prides itself on making sure that customer satisfaction is first and foremost. America Auto Care was developed from the viewpoint of the consumer focusing on affordability compliance customization consumer support unparalleled speed and the flexibility to adjust as the industry changes. America Auto Care’s dedicated staff is involved every step of the way. - Stuart Florida

REVIEW UPDATE: June 18 2018: America Auto Care LLC remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. America Auto Care LLC is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, America Auto Care LLC has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, America Auto Care LLC has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever America Auto Care LLC remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to America Auto Care for its full commitment to quality customer service.

Ripoff Report's discussions with America Auto Care LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. America Auto Care LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

America Auto Care LLC's principal Mrs. Kylie Britt has over 15 years experience in this industry and has worked with some of the top companies who sell service contracts. She has taken all of the good aspects of the business and applied them to her own. When you have this much experience you learn a lot of wrong ways to do business and you learn a lot of right ways. One aspect in her experience that always lacked was customer service. Because of this she has taken a personal interest in making sure that there is 100% focus on customer satisfaction. When a customer calls in they will only deal with their assigned customer service rep which allows for our reps to get to know their clients. We pride ourselves on relationships which is why we only want our customers dealing with one person and one person only.

America Auto Care LLC has and will always strive to improve customer satisfaction. Our philosophy is that without customers you will not have a business. We will continue to take this philosophy seriously until we complete our goals. We are dedicated to our clients and have shown this over and over again by being our customers voice when needed and taking the time to educate and form a bond with everyone that allows it.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Kylie Britt & Jesse Britt during an onsite inspection held by a third-party verification company with no biases towards America Auto Care

America Auto Care LLC sell extended vehicle service contracts for vehicles and partner up with some of the top administrators that actually pay the claims that are backed by an insurance company. This allows them to act as a liaison between the client and the insurance company. Kylie Britt stated the following about her company, "we handle the day to day service if the customer has questions about their policy we don’t actually approve or deny the claims that is 100% on the administrator."

Leads for America Auto Care LLC are primarily obtained through opt-in forms located online. Jesse Britt proceeded to explain the sales and services process for a potential client, "I train all my reps to make sure they have an attitude of service. To really take responsibility and speak to people with integrity. Make sure that we offering them a product that satisfies their needs. And if for some reason if we are not able to then we have to explain why. My whole concept is we are here to help. Short sweet and to the point. However, we have to figure it out to try to help them out we want to make sure that when they get the policy they are 100% satisfied. We take time to educate them, inform them, and spend as much time as necessary with them so they really understand what they are getting. What happens number 1 is after we run the payment and they agree to what has been disclosed to them we do send them an email confirmation of their payment also we send them confirmation of how they can view their policy online. Within 7 to 10 business days, they will actually get a physical hard copy mailed to their home address or whatever mailing address they decided for the policy to be sent to."



CUSTOMER CARE & COMPLAINT RESOLUTION – AMERICA AUTO CARE

Ms. Britt was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Britt explained that sometimes customers will be unhappy if you file a claim and the administrator denies it for a non-covered part or a preexisting condition. When an issue like this arises America Auto Care LLC, "we do everything in our power to help them understand why. We go through a draft and we sell the policy and we actually have an internal quality assurance department that goes over all the terms and conditions with them and lets them know they have a 30 day 1,000-mile waiting time. They also have 30 days to review the coverage because they do have the right to a 100% refund in the first 30 days. Most people that are upset is if they do get that policy and then they never really look at it and as much as we go over it people are going to retain 10% of what you tell them."

When asked to comment on complaints posted on Ripoff Report's website Ms. Britt expressed that the reports on Ripoff Report are false or have been remedied by American Auto Care. In order to further assure future and current clients, "We are on the BBB we have an A- on BBB. We have also partnered up with Consumer Affairs. So what we do every month is we send them a random selection of 75 of our customers and they call them as a 3rd party just to get their...its a survey to see how they like us and how their business interaction was with us. We have 4 and a half stars and every once in a while we will get a one or a two. Most of the one stars we have been able to rebuttal those. It is usually factual basis uncertain. People just throw comments out there that aren’t really true and we document everything here. And sometimes we get people who are a 3 or 4 star and on those, we reach out to the customer just to see how we can do better. We use it as a tool to see what our customers think of us and how we can get better. We take the positive and the negative in this."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request for Ripoff Report, Ms. Britt expressed that they are now partnered with DNC compliance, "we have a registered sans number a subscription it is a really easy service. So if we do try to bring on a new lead source the first thing we do is scrub that file and we found that even if it is a form filler."

America Auto Care LLC is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we want to establish and grow American Auto Care so that people recognize that name and there are some big players online like Endurance and Protect My Car that has good reputations and have been in business for years and years and years and have thousands of customers. And we are just new, and we want to be them in the future. And any positive online reputation protection you can do I think is very important in this day and age."



AMERICA AUTO CARE – STATEMENT FROM THE PRINCIPAL – KYLIE BRITT

" We not be satisfied until we have 100% customer satisfaction. You can make some people happy some of the time, but we we want to make everyone happy all the time. This is not going to be easy and we understand that, however we are up for the challenge. We believe that when you place a customer in the very best level of coverage every time, even when it may be more expensive, then you are providing top notch service. We will continue to grow as a company and I can't say we will perfect our process, but we will always be working towards perfection."

America Auto Care LLC's America Auto Care LLC has a 3-month training program to make sure that when a customer calls in, regardless of the question, it will be answered right away. This training regimen ensures that anyone who is hired will be educated on what they are talking about. This is a stair step process training which allows people to grow and learn at a pace that is not to overwhelming. We have found that by doing this our customers can be confident that the person they our speaking to will resolve their issue or answer their questions. America Auto Care LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "America Auto Care LLC takes employee satisfaction seriously as well. Like our Mission Statement says, "We believe that our customers will not love the company until our employees love it first." We treat our employees like they are part of our family. We will stay dedicated to our values which is to cultivate a family style atmosphere and make sure that people enjoy working for the company. We believe that when our employees are happy then they will be able to pass that joy to our customers."

Ripoff Report was pleased to learn that America Auto Care LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM AMERICA AUTO CARE

America Auto Care LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, America Auto Care LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Kylie Britt, Ripoff Report is convinced that America Auto Care LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that America Auto Care meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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