Julia
Atlanta,#2Consumer Suggestion
Mon, July 14, 2003
I am an AOL member who's request to cancel my account on June 10, 2003 was completely ignored. My billing date is June 12th so I was well within their 72 Hour time frame. Well on July 12, 2003 they took the money out of my account and canceled the account on July 14, 2003. I have contacted my bank and they have agreed to waive the $30.00 NSF fund and AOL said they will refund my $23.90, but after reading all of these bad reports on AOL I have also cancelled my visa check card and requested a new one. You are right something has to be done about AOL because it is flat out robbery. So whatever you do count me in!
Shawangunk
SOCKSVILLE,#3Consumer Suggestion
Wed, June 25, 2003
AOL IS QUITE THE DECEPTIVE COMPANY INDEED!! NOT ONLY WILL THEY CONTINUE BILLING YOU, THEY WILL CONVENIENTLY LOSE ANY AND ALL RECORDS THAT YOU'VE CALLED TO CANCEL SO THEY CAN CONTINUE STEALING YOUR HARD EARNED MONEY. AOL SUCKS ROTTEN WILD MONKEY a*s! HERE IS WHAT YOU NEED TO DO ....... LOG ONTO AOL AND GO TO KEYWORD BILLING. THERE IS A NUMBER TO CANCEL VIA FAX. FAX A WRITTEN REQUEST TO THAT NUMBER, AND KEEP A COPY OF THE FAX CONFIRMATION REPORT THAT PRINTS FROM YOUR FAX MACHINE. THIS WILL PROVE EXACTLY WHEN YOU REQUESTED TO CANCEL YOUR ACCOUNT, AND WILL GIVE YOU GROUNDS FOR COLLECTING ANY FURTHER DISPUTED FUNDS FROM AOL. BEST OF LUCK TO YOU, BRUTHA!