Bob
Las Veags,#2Consumer Suggestion
Tue, December 19, 2006
J.D. Shame on you! If you claim to have over 100,000 miles on American airlines. And I have a strong feeling you have an AA advantage number. Then I can tell just what happened on that day. I cant' tell if you used a reward to fly that day or not but I have been a skycap in Las Vegas for a long time. And I've worked the baggage claim areas part time for 20 years. I have traveled all over the world and worked in 4 airports. And every year I see millions of people. American airlines started the AA advantage program 25 years ago. They intended to reward their passengers for there loyalty. But in turn AA created a monster. It has been my observation that if anything happens to a gold or platinum member. They act as if AA acted out of malice. And act in a way that is one of the worst I have ever seen. They expect the world to on a silver platter. I checked the flights and I have a very good idea that you might have booked last minute. And you did not hear the announcement. I make announcements every day that fall on deaf ears. Plus there was then, as is now only 2 flights that connect in BNA (Nashville) that day. I cant beleve all others were sold out. You also must have known that the remaining 72 departing that day from DCA would have flown you to LAX. I work with AA VERY closely. Because it is the best this world has to offer. And I never hesitate to educate any passengers about how to book a flight and the way to fly. And how to behave. Remember ?Its nice to be important BUT its important to be nice.? Next time you travel get a flight schedule and keep it with you. And spare the agents your wrath if you don't get what you bargain for
Jane
Chicago,#3Consumer Comment
Fri, September 08, 2006
JD, you write very well. If I had your skills, I think that they would send a limo to pick me up on my next foray. I agree with the above poster. I had a problem with AA several years back and wrote my letter to ROBERT CRANDAL! I am not sure who the current big cheese is now but if he gets a letter you can best be sure that he is going to have one of his lackeys fly into to that airport in the morning to have a face to face with mr. carl. Judging from the way you write, when mr. carl left, he probably went directly into his office to file a complaint passanger report where they get to tell a slanted side of the story and place it in the file on the computer (they have so many of them that they cant remember from one week to the next) so that there is some watered down version of events when the mickey mouse investigation comes. I admire you for keeping your wits about you. If you would have acted the least bit angry, they would have claimed to have felt threatened and denied you the right to travel at all on that airline. I do think that you should not 'let it slide'. I have been involuntarily bumped off of two flights. Each time I was given hotel accomidations and a voucher for a meal in addition to monetary compensation (in the form of a voucher discount towards my next ticket purchase). THIS was in addition to A CONFIRMED SEAT on the next outgoing flight! For you to have gotten NOTHING is ubsurd (well it is worse than that but my command of english is not what yours is). Complain and make sure that they compensate you for your your troubles but dont threaten not to fly again with them. NONE of the rest of the airlines are really any better (I am sure you have seen the southwest airlines tv show). Best of luck to you and thanks for getting the warning out. ALso (late) Happy birthday!
Doug
Annandale,#4Consumer Suggestion
Sat, June 03, 2006
Memo to Hunter: insulting complaining customers also leads to lawsuits, actually a lot more frequently, and often to termination of the employee who did the insulting -- it's a quick way to establish the "that was one renegade employee's misdeed, not our company's" defense, even if it was actually standard practice. So, Brian (or others like him), when you write to American Airlines' corporate headquarters, and then to the TSA Complaint Department (search the Web) if the airline doesn't respond, do mention names, dates, whatever specifics you can collect. Mention insulting, threatening "rebuttals" from airline employees, too. Be especially attentive to things like employees not wearing name tags -- that's a Federal security violation. Don't forget to write to the airport operator, as well -- they have negotiating leverage. which they exercise when airlines are entering or renewing contracts to rent gate space. The airport operators don't want passengers switching airports to get better service, and they know it doesn't matter if the problem was airline employees rather than airport staff. The other suggestion, at the risk of belaboring the obvious, is don't fly airlines with reputations like this! American has one of the highest volumes of customer service complaints in the most recent TSA report (again, check the Web) -- now we know why!
Brian
Washington,#5Author of original report
Sat, May 20, 2006
Hunter would do well to heed his own advice and get his facts straight. First, only one of the two flight segments in question was operated by American Eagle. Second, the alternative transportion provided by American from a different airport on a different date was on American, not American Eagle. Moreover, even American itself has not attempted to dodge its reponsibility on the basis of such an absurd position. Finally, as for Hunter's other contention, this forum requires all posted comments to be submitted anonymously, a fact Hunter well knows having submitted his own rebuttal anonymously.
Hunter
Alexandria,#6UPDATE Employee
Sat, May 20, 2006
Your itinerary indicates you flew American Eagle. Get your facts straight. Even though American and American Eagle are owned by the same parent company, they operate as seperate entities. Your problem was taken up with the wrong people. Since you were flying American Eagle, your complaint should have been directed at American Eagle, and not at American Airlines. I also think it is very cowardly and more than a little childishly vindictive to enter actual names in your diatribe. Especially when you haven't the guts to sign your own rant, yourself. Such actions very often lead to lawsuits.
Hunter
Alexandria,#7UPDATE Employee
Sat, May 20, 2006
Your itinerary indicates you flew American Eagle. Get your facts straight. Even though American and American Eagle are owned by the same parent company, they operate as seperate entities. Your problem was taken up with the wrong people. Since you were flying American Eagle, your complaint should have been directed at American Eagle, and not at American Airlines. I also think it is very cowardly and more than a little childishly vindictive to enter actual names in your diatribe. Especially when you haven't the guts to sign your own rant, yourself. Such actions very often lead to lawsuits.
Hunter
Alexandria,#8UPDATE Employee
Sat, May 20, 2006
Your itinerary indicates you flew American Eagle. Get your facts straight. Even though American and American Eagle are owned by the same parent company, they operate as seperate entities. Your problem was taken up with the wrong people. Since you were flying American Eagle, your complaint should have been directed at American Eagle, and not at American Airlines. I also think it is very cowardly and more than a little childishly vindictive to enter actual names in your diatribe. Especially when you haven't the guts to sign your own rant, yourself. Such actions very often lead to lawsuits.