i-dont-know-it-all-but-i-try
New York,#2UPDATE EX-employee responds
Wed, August 03, 2011
I used to work for this company, and please let me tell you that as long as you are paying on the acct, ACI cannot seize your home, nor have I ever heard of ACI pursuing such legal action on an acct. I am not 100% positive on what HSBC's policies are in regards to their amounts of what they will and will not accept, nor am I knowledgable of mortgage portfolios in general. I do know that ACI does not report to Credit Agencies, which could be why it was not currently reflected on your credit report? I also know that HSBC does do client audits on the accts, and ACI has to work within limited guidelines in reference to specific client (HSBC) demands. Again, I am not certain on what exactly those specifications are. One of my biggest frustrations within the company was the failure of the collectors to properly document on the accts. Everything that you spoke to collector A about should be generalized in the notes, in case collector A was not available, and collector B happened to take the call. I certainly understand your frustration as a customer, and for whatever its worth, I do hope it helps. I would definitely try to contact HSBC to see what their client specific guidelines are as far as the delinquency of your account, and what grounds they would need in order to foreclose on your property, obviously something your collector was unaware of. If all else fails, ask to speak to a supervisor, who in my own personal experiences were very helpful in answering any client-specific questions you may have in reference to your account. I firmly believe that if you had been making payments thus far, you have nothing to worry about, as long as you were consistent on making payments. You've re-established yourself as a good customer, and we all know that we ALL run into rough times. One lowered payment will not negatively reflect your entire account.
Best of Luck.
-D