Acquired or have left 168,000 points on my american express card and usually change them at the rate of 100 to 1 for southwest. Since Nov 5, 2013 without notice the exchange rate for American Express Points on almost all Charges is 166 points to one dolar a 66% increase. Why would I want fees of $150.00 annually when the exchange rate screwed me.
Such an unfair uncalled for move from such a large organization super dissapointed.
Stephanie