- Report: #811517
Complaint Review: American Express - New York New York
Reported By:
Marcus -
Syracuse, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Express
3 World Financial Center New York, New York, United States of America
Phone:
866-207-7970
Web:
Categories:
Business Rating:
(0)
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American Express Prepaid Service is a Scam New York, New York
I setup my Amex prepaid card for auto reloads to be debited from my checking acct on the 15th of every month. According to the Amex prepaid website, "If you use a bank account as your funding source, the auto reload amount will be withdrawn from your bank account on the scheduled date, and the funds will be applied to the Card two business days later." It has been 2 business days and the funds have not been loaded to my card despite the funds being debited from my checking account.
Even when I've done manual loads using my checking account, it takes 5 business days. In today's world it should not take 5 business days for funds to post to any type of account. I work for a bank and I've seen wires leave, come back, only to leave again in the same day. This is completely unacceptable from a company that strives on providing world class service.
Amex is more than likely earning interest on the money they have held up, but I cannot confirm this. Hope this helps get them their act in order
Even when I've done manual loads using my checking account, it takes 5 business days. In today's world it should not take 5 business days for funds to post to any type of account. I work for a bank and I've seen wires leave, come back, only to leave again in the same day. This is completely unacceptable from a company that strives on providing world class service.
Amex is more than likely earning interest on the money they have held up, but I cannot confirm this. Hope this helps get them their act in order
