- Report: #331923
Complaint Review: American Express - New York New York
-
Author Confirmed
Why?
American Express
822 Lexington Avenue New York, 10021 New York, U.S.A.
Phone:
212-7586510
Web:
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American Express Creative currency rates New York New York
On 5/10/2008,I went to American Express to exchange the following currencies:
320 Euros : the official exchange rate was $1.54373/Euro on 5/10/2008 But AE paid me at a rate of $1.472298316/Euro: This means that I received $471.14 instead of $495.75[minus a $3 processing fee]
680 Guatemalan Quetzal: The official exchange rate was $0.13415/ Q but AE again had its own "creative" exchange rate of $0.106396200/Q. It should have been $91.68 but I received $72.35 [minus another $3 transction fee].
Can someone please explain how they come up with their own lower rates when one sells foreign currencies?
In December the GQ rate was ALSO at $0.13 and they had applied that rate WHEN I PURCHASED SOME QUETZALES.
On 5/10/2008,the teller claimed that these were the official rates but they were grossly lowered for AE's benefit.
IS THIS EVEN LEGAL?
Nattt
nyc, New York
U.S.A.
320 Euros : the official exchange rate was $1.54373/Euro on 5/10/2008 But AE paid me at a rate of $1.472298316/Euro: This means that I received $471.14 instead of $495.75[minus a $3 processing fee]
680 Guatemalan Quetzal: The official exchange rate was $0.13415/ Q but AE again had its own "creative" exchange rate of $0.106396200/Q. It should have been $91.68 but I received $72.35 [minus another $3 transction fee].
Can someone please explain how they come up with their own lower rates when one sells foreign currencies?
In December the GQ rate was ALSO at $0.13 and they had applied that rate WHEN I PURCHASED SOME QUETZALES.
On 5/10/2008,the teller claimed that these were the official rates but they were grossly lowered for AE's benefit.
IS THIS EVEN LEGAL?
Nattt
nyc, New York
U.S.A.
