- Report: #1032892
Complaint Review: American Family Insurance Company and Matt Bresser Agency - Madison Wisconsin
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American Family Insurance Company and Matt Bresser Agency
6000 American Parkway Madison, 53783 Wisconsin, U.S.A.
Phone:
1-800-333-5137
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American Family Insurance Does Not Pay Claim-Violate Wisconsin Law-Makes Mis-Statements to WI Insurance Commissioner's Office
In late October 2000, my wife called our American Family Agent for quotes on my son's and daughter-in-law's cars. The agent took out policies and paid for the first (2) months premium with his own money. We did not authorize him to do either. The agent never called to tell us he did this. The only way we found out was that my son received a check in the mail and called the agent to see what it was for.
The week after my son received the check, my daughter-in-law had an accident. The ageent was called. He states that the policies were cancelled. State law requires that the company must send a 10 day notice via 1st class mail. He did not do that. Furthermore state law states that unless this notice is sent, the cancellation is not valid. Besides this the agent and company have violated other state statutes and administrative codes. Claims are about $7,000.00 dollars and the agent and company have stated that they have done nothing wrong to the Insurance Commissioners Office. They have made many mis-statements and have covered up the acts that have violated Wisconsin Law. PLEASE HELP.
The week after my son received the check, my daughter-in-law had an accident. The ageent was called. He states that the policies were cancelled. State law requires that the company must send a 10 day notice via 1st class mail. He did not do that. Furthermore state law states that unless this notice is sent, the cancellation is not valid. Besides this the agent and company have violated other state statutes and administrative codes. Claims are about $7,000.00 dollars and the agent and company have stated that they have done nothing wrong to the Insurance Commissioners Office. They have made many mis-statements and have covered up the acts that have violated Wisconsin Law. PLEASE HELP.
1 Updates & Rebuttals
John
Littleton,Colorado,
U.S.A.
Licensed Associate
#2UPDATE Employee
Wed, May 21, 2003
After reading your comments it is apparent that you actually have two complaints about American Family Insurance. The first complaint is that your agent wrote two automobile policies without your knowledge or consent. The second is that after the accident they refused to pay for damages because they claim that the policy was cancelled. If the agent had no knowlede of the policies and no one in your family paid for the policies then the vehicles should have had another polciy with another company as required by your states law. So why not file a claim with the other insurance company? On the second point you stated that the only way you found out that your son had insurance with the agent was because he received a refund check. Did you actually see the notice that came with the refund check or are you just repeating what your son told you. When the company sends a refund check it will be accompanied with an explanation for the refund (cancellation). It seems to me with out having any information more than what you gave, that yoru son had insurance for a short time for which he did not pay anything. And he has gotten a refund, so he is actually coming out ahead of where he started. If you have additional details pertaining to this and you still believe your son was wronged by the company then you need to contact the insurance commisioner of your state. The insurance commisioner of your state is there to protect the citizens and keep the insurance companies in check.
