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  • Report:  #114472

Complaint Review: American Family Insurance - Las Vegas Nevada

Reported By:
- las vegas, Nevada,
Submitted:
Updated:

American Family Insurance
633 N. Stephanie Suite B5 Las Vegas, 89014 Nevada, U.S.A.
Phone:
702-450 4223
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
on dec.10,2003 my fiance went into american family insurace company to get a quote on car insurance. the representing agent wrote out the policy and sold it to him.

shortly after our car was stolen, american family paid on the claim with little resistence, there were several items in the car at the time, as we were moving that weekend,

the next thing we knew an investigator from american family was contacting us saying that american family was not going to pay the balance of the claim because it had come to their attention that my fiance' had a felony conviction from 17 yrs. ago and that had they known that they would not of insured him in the first place. they threaten to turn him if he didnt drop the claim. but if he did they would not press charges against him.

because they threaten him with jail time, he dropped the rest of money they owed him. $8000.00

in July 2004, the attorney generals office came to our home and arrested him for insurance fraud. the applications that american family produced to the attorney general were forged and doctured masively. the agent never asked my fiance' if hed been convicted of a felony, so our application is bland to the about 26 questions she supposedly asked him, the application they submitted is all filled out and has my fiances' signature on them. both of our applications are blank for all the questions. the renters insurance application they submitted has my fiances' signature on it. ours is blank.

my fiance' is facing 1-6, on two counts of insurance fraud, if anyone knows anything that would help us, please respond, this is also effecting his custody case up in reno, the social workers up there say that because hes facing those charges, he is not a suitable placement for his 4 yr. old son.

Amy

las vegas, Nevada
U.S.A.


3 Updates & Rebuttals

Snowrider1980

Woodinville,
Washington,
U.S.A.
The Application Process - Material Misrepresentation

#2UPDATE Employee

Fri, September 07, 2007

The problem is your husband signed the applications American Family had on file. The applications in your possession could have been copies your husband never got around to signing, but had actually signed completely seperate applications used for the insurance, which the agent was in posession of. This is why I do not do business via the fax machine because there are too many copies of the application "out there" when doing so. Having only 1 copy of the application means thousands of less headaches. AmFam does not insure felons and material mis-representation null and voids the insurance contract. So if you lie on an application about something that would have otherwise voided or kept you from obtaining the insurance all together....you are only doing harm to yourself and your loved ones. I think the insurance company was doing you a favor by not turning in your finances....its just too bad he got snagged by the police down the road. I am sorry you have children involved in all of this.


Amy

Las Vegas,
Nevada,
U.S.A.
can we talk?

#3REBUTTAL Individual responds

Fri, December 10, 2004

I find your responce very interesting, did American Family ever tell you to commit fraud? what ended up happening was the head agent for the fraud unit here in vegas pergered himself on five different counts to the grand jury that ended up inditited my fiance'. Amerincan Family kept asking us if we had our copies of our applications, we thought they were in the car that was stolen, when we moved into our new house I found the original applications that they gave us that day. All the questions on both applications were blank. We took them to our attorney, he took them to the attorney generals office, and heres the amazing part, our application was filled out in black ink, and all the questions that pertained to insurance fraud were blank. she never asked him the questions, yet the applications that American Family submitted to the attorney general, all those questions are answered in blue ink yet the rest of the application is in black ink. update: the attorney general has dismissed all charges, and we have a civil law suit against 3 different agencies.


Robin

Cincinnati,
Ohio,
U.S.A.
it's no wonder

#4UPDATE EX-employee responds

Thu, December 09, 2004

It's no wonder the agent forged your names etc. I was recruited by American Family to be and agent and "own my own agency" with their help. Found out all the agents in Ohio are starving to death because they don't make enough money to run their home and business. I was lied to from day one about the amount of money I would make to be able to accomplish this. When I got my first check it was half of what they told me and I quit thank God. I talked with many agents who are so in debt from working with American Family that fraud would enter their minds. One agent got pneumonia and was very sick because all she could afford to eat was "pork n beans" Now don't think I'm making excuses---I'm not the corporate office is to blame for driving these agents to commit these kinds of crimes. Thanks and believe me I would never recommend anyone to do any business with American Family.

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