- Report: #1189621
Complaint Review: American Garage Builders Inc - Sun Prairie - Sun Prairie, Wisconsin
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American Garage Builders Inc - Sun Prairie
576 Linnerud Drive Sun Prairie,, 53590 Wisconsin, USA
Phone:
866-580-9400
Web:
www.americangaragebuilders.com
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American Garage Builders Inc - Sun Prairie Incompetent and incapable from start to finish Sun Prairie, Wisconsin
Since American Garage Builders inc. have withdrawn their Angies-List membership (no surprises) I have no option but to write here.
I signed a contract on May 22nd with BILL WESELA. Bill is a 'self described' project-manager but in reality is simply a shyster salesman who couldn't care less other than his commission and your signature on a check. He will show up to your initial sales appointment in boots, jeans and pick-up-truck. After you sign the contract he will show up (to a construction site) in shorts and flip-flops in a topless audi - just to rub-it-in how much he couldn't care less --- yes, unbelievably this is absolutely true.
The bid was the lowest that I had received, although it was all I could afford. The bid was for a 24' x 32' detached garage and I paid the deposit (before the flip-flops). The drawings for the garage were for a 17.5' high roof with a long gable-clip (to match my house) and 12 inch soffits. I ended up in LATE OCTOBER (contract was for a 2-3 week project - which in actuality took nearly FIVE months) with a 15' high roof (not a penny of compensation) with no clip to speak of (not visable from less than 100ft away), and six inch soffits. The slab was poured too close to the lot-line and the soffits had to be halved (to six inches) as a result.
The concrete work was utterly ridiculous; CHRIS from PEROW CONCRETE poured the slab in the wrong location and out of square, with the middle of the front curb FOUR INCHES from where it should have been. He also poured the slab with the sides exposed - with traffic-bond migrating outwards. Not to mention re-bar exposed and a curb poured on top of a pre-cured slab with no mechanical fixings. He promissed to come back and grade my yard by way of compensation -- despite repeated voicemails left, he never returned phone-calls or showed up. Do not trust PEROW CONCRETE - hire at your risk.
The pre-fab structure arrived, dimensions were clearly not checked prior to leaving the factory or erecting. The front of the garage was four inches wider than the rear. The "Master-Carpenter" was 20-some year old "John" with a team of seemingly day-cash college-buddy "handy-men". They seemed to "pull-in" the walls to try to match the slab. Three of the four walls were MILES out of plumb - and despite repeated complaints, not to mention the ignored instructions of the business-owner Tony Young -- the north wall is still to this day miles out of plumb. I begged and pleaded with "John" (the master-carpenter) to fix mistakes, but he simply could-not-care-less.. The siding still is overlapped in both directions, siding does not overlap the slab, and huge gaps between the garage doors and the curb. John just couldn't care less - that was when he bothered to even show up.... seemingly hungover with Red-Bull can in hand (then disappeared around the block and parked)
Needless to say -- THE GARAGE FAILED INSPECTION, Inspector said that the qualility was, (and I quote)"absolutely disgraceful". The only stipultion under the UDC is that the structure must sit solidly on top of a concrete foundation. But since the garage is detached, it falls under the header of "Shed" and does not have to comply to the UDC (Building code, to you and me). The inspector could not (under the law) write a single citation. These shody shysters can get away with building utter, utter (yes twice) crap and smile...and they know it ahead of time.
After having the owner of the company TONY YOUNG come out and inspect, Tony assured me that all of my concerns would be corrected, and offered me "Tyvek" house-wrap by way of compensation. The tyvek was stapled on, but was never taped and not even attached to the gabels, an utter waste of time. The siding was still put back overlapped both-ways. NONE of my concerns were addressed correctly, and after having idiots come out to correct things only to make them worse.. I ended up saying enough-is-enough and exhaustively writing the final check,
TONY YOUNG is the owner of this company, and despite his misplaced-emotional claims to honor the legagacy of his heritage - he clearly hires the absolutely cheapest possible bottom-of-the-barrell-sub-contractors and cheesiest of salesmen. The man seems to be either aloofly detached from his business, delusional or without a care in the world other than his bottom line. All this at the expense of hard-working regular folk like you and me, who pay their taxes and just expect a fair job for a fair price. This seems to be clearly of no concern whatsoever to Mr.Young.
2 Updates & Rebuttals
N. Seneca
Glendale,Wisconsin,
Initial report wrongly written in anger and frustration - saved as draft and later posted by mistake
#2Author of original report
Wed, November 19, 2014
My initial report was filed in error. I had written a report in the heat-of-the-moment while angry and frustrated. This report was saved as a draft. After the Garage was completed beyond my expectations I logged in to rippoff report in order to delete the draft which was subsequently posted instead of being deleted. I do not recommend anyone to do this, since this site makes deleting anything confusing at best. By mistake, the draft was posted instead of deleting - hence my writing an immediate update stating that all concerns were addressed and professionally attended to. I take full responsibility for my misplaced and completely unreasonable rant and I apologize unreservedly to those mentioned in the report for the any harm or distress caused. With hindsight I have learned a very valuable and embarrasing lesson that is: to stay well away from a keyboard when hot-under-the-collar. I have hand-written a glowing testimonial that I have sent to American Garage Builders, which I hope will go some-way towards correcting my stupidity and foolishness which disparages their good name and reputation. I have duplicated that testimonial below:
To Who'm it may concern,
I'm writing with regards to a detached-garage built by American-Garage-Builders on my property in 2014. American-Garage Builders build upwards of 300 garages per year in Southeastern Wisconsin. Although every home-owner expects perfection with their own garage-build (I know I did) there may be atypical occasions when things go awry on one-or-two garage builds per year, which is understandable - no process is absolutely 100 percent perfect. There were unforeseeable things that indeed did go awry during the build of my garage which delayed my completion date. However Bill Wesela (My Project Manger/Salesperson) and Tony Young (the company owner) had the integrity to listen to my complaints (which, I'm now embarrassed to say were not conveyed with anything like the same level of Professionalism that Tony Young and Bill Wesela exhibited). Even though I said some disparaging things that I shouldn't have, my complaints and concerns were treated with courtesy, dignity, professionalism and with the utmost seriousness. They were addressed and corrected beyond my expectations. Tony Young even had the decency to drive from Sun-Prairie to Glendale to meet me in person, and with the utmost of honor kept his word to correct mistakes that occurred. Bill Wesela is NOT your typical salesman, he is a true professional and insisted on my build being a priority and will work tenaciously and tirelessly on behalf of the home-owner to correct any problems. The masonry sub-contractor in my case was Chris Perow of Perow-Concrete. Despite my less-than courteous manner of complaint, Chris also worked tenaciously to ensure that any concerns were dealt with in a professional, prompt and detail oriented way - which once-again exceeded my expectations. As a skeptical home-owner of twenty-years, having experienced several construction projects on my home - I can say without reserve that in my experience this level of honesty, professionalism and integrity at each level is seemingly without precedent in the contractor-industry. To conclude, I can unreservedly and sincerely recommend American Garage builders, and any home-owner can rest assured that in the unlikely event that mistakes occur, you can trust and depend on American Garage Builders to exceed your expectations and hand-over a garage that you can be proud of.
Garage Update
Milwaukee,Wisconsin,
.All problems since addressed and corrected
#3Author of original report
Tue, November 18, 2014
Update.
Since filing this report, most-all of the problems have been addressed and corrected to my satisfaction, with the exception of minor issues such as gaps between the structure and the curb that I can fix myself. In fact I can apologize for the glib and angry manner with which I filed the report. Although I did receive a badly sub-standard job, The owner of the Company Tony Young is aware of it and has addressed it promptly and assertively. I'm told that American Garage build 300 garages per year and one or two garage builds don't go well - as was the case with mine. I can accept that. Also Chris from Perow Concrete has personally apologised to me and has let-go the two guys from his crew that performed the pour and did not measure correctly. Chris is in actual fact a very honoroable guy. Bill Wesella has also personally apologized to me for not folowing up on the build-quality adequately and quickly enough. Bill is NOT a shyster-salesman and I apologise for using that term. it turns out that he is a decent and capable guy doing his best in difficult circumstances with a new build-crew that drastically underperformed on this particular project. I'm told that the build-crew will not be hired-back for the coming season. If I could delete my original report I would, but unfortunately this site does not allow it.
