Cameron
Dallas,#2Consumer Suggestion
Tue, September 07, 2004
Regarding the advise to hire your own professional to make a decision on the needed repairs and causes: AHS will not allow you to submit any report from a repair tech that is not on "their" list. As I was quoted by AHS, "You might be paying the repair tech to give false information". Absurd but true. The only choice is to get a second opinion from another repair tech that AHS uses and hope that the decision is more favorable.
Jennifer
Memphis,#3Consumer Suggestion
Fri, September 03, 2004
Okay people. You have a WARRENTY. It will NOT cover for improper installations. Just like every other warrenty. If you disagree with the second technicians diagnosis - request a second - second opinion. Then if the claim comes back denied- ask to be put into RESEARCH. Get your own tech out. Get their diagnosis. Give it to the customer relations rep. - This is just a suggestion. Don't knock AHS b/c of what some tech told them. They aren't there and can't see the problem. (What was the co's name?) Just be smart and use all of your options. Don't just sit back and let the time go by.