- Report: #99791
Complaint Review: American Home Shield - Carroll Iowa
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Author Not Confirmed
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American Home Shield
P O Box 489 Carroll, 51410 Iowa, U.S.A.
Phone:
800-325-8144
Web:
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American Home Shield contracts incompetent local service providers because they cheap Carroll Iowa
On March 10, 2004, AHS was called to dispatch a plumber to my home when a leak in the upstairs bathtub damaged the ceiling downstairs. "Jimmy" of Richard Plumbing & Heating showed up at 9:00 a.m. smelling of liquor. He said he could not find a leak but he did tighten a gasket. Since AHS doe NOT cover damage resulting from plumbing failures, we spent $1000 to remove, replace, and repaint damaged sheetrock and insulation.
Two weeks after the ceiling was fixed, the leak reoccurred, and the ceiling was again damaged. When I called AHS to complain about the plumber they sent out, I was informed that the problem was between the plumber and me, they accepted no responisbility for their contracted service providers. I have not been able to to collect for resulting damages from the plumbing service. Since this incident, I have questioned local contractors and other plumbers about the competence of Richard Plumbing--and they all LAUGHED and gestured to indicate heavy drinking. Apparently, they are not highly regarded. Why does AHS contract with shoddy service providers?
Valorie
Lake Charles, Louisiana
U.S.A.
Two weeks after the ceiling was fixed, the leak reoccurred, and the ceiling was again damaged. When I called AHS to complain about the plumber they sent out, I was informed that the problem was between the plumber and me, they accepted no responisbility for their contracted service providers. I have not been able to to collect for resulting damages from the plumbing service. Since this incident, I have questioned local contractors and other plumbers about the competence of Richard Plumbing--and they all LAUGHED and gestured to indicate heavy drinking. Apparently, they are not highly regarded. Why does AHS contract with shoddy service providers?
Valorie
Lake Charles, Louisiana
U.S.A.
