- Report: #247973
Complaint Review: American Laser Centers - Edina Minnesota
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American Laser Centers
3300 Edinborough Way Edina, 55435 Minnesota, U.S.A.
Phone:
952-351-9093
Web:
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American Laser Centers Ripoff Harmful dangerous excrutiatingly painful and unprofessional service Edina Minnesota
I had laser hair removal treatment on 4/6/07 at American Laser Centers. The pain was absolutely excruciating, and I had to stop the treatment. I developed burns on my legs which later turned into scabs and scars. I called their corporate office that night and the following week and was transferred by a customer service rep both times to a voicemail box. Neither of those messages was returned.
On 4/10/07, I left another message. "Jenny" returned my call later that day saying that a Care Manager would need to call me back within 7 - 10 business days. After no response from a Care Manager, I called them back on 4/23/07. I spoke with "Amber" in the Central Office. She said that a ticket was opened on my case on 4/11/07 and would note that I called again. She said they would call me back the following week.
Additional calls were made to this company on 4/30, 5/1, 5/2, and 5/3. Every time I was transferred to a generic mailbox and left a message. On 5/4 I spoke with a cusomter service rep who said my case was being reviewed by Jen Iser, Regional Manager. No call from Jen. On 5/7 I left a message for Jen which has not yet been returned. No one has called me to resolve this, and I am out over $2,700.
Jean
Minneapolis, Minnesota
U.S.A.
On 4/10/07, I left another message. "Jenny" returned my call later that day saying that a Care Manager would need to call me back within 7 - 10 business days. After no response from a Care Manager, I called them back on 4/23/07. I spoke with "Amber" in the Central Office. She said that a ticket was opened on my case on 4/11/07 and would note that I called again. She said they would call me back the following week.
Additional calls were made to this company on 4/30, 5/1, 5/2, and 5/3. Every time I was transferred to a generic mailbox and left a message. On 5/4 I spoke with a cusomter service rep who said my case was being reviewed by Jen Iser, Regional Manager. No call from Jen. On 5/7 I left a message for Jen which has not yet been returned. No one has called me to resolve this, and I am out over $2,700.
Jean
Minneapolis, Minnesota
U.S.A.
1 Updates & Rebuttals
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Customer Service Available
#2UPDATE Employee
Fri, March 21, 2008
Hello Jean, I'm sorry to hear about your poor experience. I represent American Laser Centers and we apologize for the delayed response to your blog post. As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service. We are concerned that you were not satisfied with your American Laser Centers experience. We'd like to personally discus your specific case and receive all of your feedback. Please contact our newly expanded customer service department at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers has performed more than two million treatments since the company's founding in 2002. We are currently performing for than 50,000 treatments per month. Based on this deep experience, we have the lowest rate of incidents and injuries in the industry. Physicians not affiliated with American Laser Centers report an incident and injury rate of 4% of those treated. American Laser Centers' rate is much lower less than 0.05%. American Laser Centers' customer service center is happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin [email protected] www.americanlaser.com
