- Report: #293820
Complaint Review: American Laser Centers - Phoenix Arizona
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Why?
American Laser Centers
2222 Highland Ave Suite 225-A Phoenix, 85016 Arizona, U.S.A.
Phone:
602-288-5462
Web:
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American Laser Centers American Laser Centers is DANGEROUS and UNETHICAL! Phoenix Arizona
I bought a package of hair removal and cellulite treatments at American Laser Centers over a year ago. I had buyer's remorse the first day when I waited over an hour for my appointment and the clinic was chaos. However, I continued the treatments after the manager agreed to provide more treatments for free. I ended up with SCARRING on my legs and NO HAIR LOSS after seven treatments! When I complained to the manager, she insulted me and disputed the fact that I had not been in the sun. She told me I probably wouldn't get a refund because it was never documented that I should have received treatment on my legs! (She is the third manager in a year.) I also received blisters from the cellulite treatment so I discontinued it shortly after starting. They say this treatment is painless but it hurts and causes blisters! The staff tried to blame me saying that I must have "used a scrub or something" that led to the scarring. I have been seen by a dermatologist that has confirmed that too much energy was used on my legs. This is clearly a company that does not care about patient safety, ethics, or customer care. I have read story after story and have found local news agencies who have exposed ALC..I sure wish I had seen these before I paid them. They "guarantee" hair removal for up to two years...the true guarantee is that American Laser Centers is a waste of time and money, not to mention an insulting experience. I am a nurse practitioner and not naive to this business. PLEASE BEWARE AND DON'T LET THIS HAPPEN TO YOU!
Sallysally
Phoenix, Arizona
U.S.A.
Sallysally
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Follow up from ALC Customer Service
#2UPDATE Employee
Fri, March 21, 2008
Hello Sally, I represent American Laser Centers and we apologize for the delayed response to your post. As you may already know, American Laser Centers recently changed ownership. We have a newly expanded team focusing on customer service. We are deeply concerned that you were not satisfied with your American Laser Centers experience. We'd like to personally discus your specific case and receive all of your feedback. Please contact our newly expanded customer service department at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers' customer service center is happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin [email protected] www.americanlaser.com
