- Report: #251419
Complaint Review: American Laser Centers - Pittsburgh Pennsylvania
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Author Confirmed
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American Laser Centers
875 Greentree Road Pittsburgh, 15220 Pennsylvania, U.S.A.
Phone:
412-5875530
Web:
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American Laser Centers fraudulent manipulative dishonest billing ruining my credit and life Pittsburgh Pennsylvania
I went to the Pittsburgh branch in November 2006, for a "free" consultation. Dawn Stellabotte, the clinic manager, manipulated and tricked me into signing paperwork. She rushed me through the procedure and said we could go over the paper work later. She said I was signing privacy and medical paperwork regarding the free consultation. She also offered me a free credit check to see if I could afford any of the procedures.
I was curious to see if my credit would allow it so I said OK. Instead, she opened up an $8300 line of credit in my name. I never received any treatments, and ALC refuses to refund the money because of their "No Refund" policy. I am already up to $110,000 in debt from student loans (I'm a recent graduate), and I can't afford this $8300 charge. Especially since I never knew I was signing up for it.
I tried to contact the corporate offices of ALC. They did their own investigation but stood by their no refund policy. The credit company got paid, so they refuse to assist me in recovering the losses. American Laser Centers and the credit company have also already sent the debt to a collection agency.
So now I am fighting two battles trying to fend off the collection agency and trying to get a refund for a service I never received. This whole experience has been so humiliating and I lie awake at night wondering how I will ever escape this fraudulent debt. I can't afford legal fees, so I am going to try other options.
I will be contacting a number of consumer advocacy agencies as well as the media so I can get some attention to this. But I need help for other people. I know there are more people like us out there, but they are embarrassed and ashamed to come forward. If I put my self out there, I know they will also come forward. This company operates on manipulation of women with low self-esteem and they continually subscribe to fraudulent and deceptive practices, and should be forced to stop.
Please call the ALC on my behalf and tell them what they are doing is wrong. Their main corporate office number is in Michigan. That phone number is 248-426-8250.
Angela
Pittsburgh, Pennsylvania
U.S.A.
I was curious to see if my credit would allow it so I said OK. Instead, she opened up an $8300 line of credit in my name. I never received any treatments, and ALC refuses to refund the money because of their "No Refund" policy. I am already up to $110,000 in debt from student loans (I'm a recent graduate), and I can't afford this $8300 charge. Especially since I never knew I was signing up for it.
I tried to contact the corporate offices of ALC. They did their own investigation but stood by their no refund policy. The credit company got paid, so they refuse to assist me in recovering the losses. American Laser Centers and the credit company have also already sent the debt to a collection agency.
So now I am fighting two battles trying to fend off the collection agency and trying to get a refund for a service I never received. This whole experience has been so humiliating and I lie awake at night wondering how I will ever escape this fraudulent debt. I can't afford legal fees, so I am going to try other options.
I will be contacting a number of consumer advocacy agencies as well as the media so I can get some attention to this. But I need help for other people. I know there are more people like us out there, but they are embarrassed and ashamed to come forward. If I put my self out there, I know they will also come forward. This company operates on manipulation of women with low self-esteem and they continually subscribe to fraudulent and deceptive practices, and should be forced to stop.
Please call the ALC on my behalf and tell them what they are doing is wrong. Their main corporate office number is in Michigan. That phone number is 248-426-8250.
Angela
Pittsburgh, Pennsylvania
U.S.A.
4 Updates & Rebuttals
Angela
Pittsburgh,Pennsylvania,
U.S.A.
Matter Resolved
#2Author of original report
Sat, March 22, 2008
It took one year, but ALC finally refunded the money. I had to relentlessly call, send certified letters, email, and contact the media to it though.
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Customer Service Center Looking to Help
#3UPDATE Employee
Fri, March 21, 2008
Hello Angela, It sounds like you have had a frustrating experience and I'm sorry to hear that. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers' customer service center will be happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin [email protected] www.americanlaser.com
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Customer Service Center Looking to Help
#4UPDATE Employee
Fri, March 21, 2008
Hello Angela, It sounds like you have had a frustrating experience and I'm sorry to hear that. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers' customer service center will be happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin [email protected] www.americanlaser.com
Elin -american Laser Centers Customer Service
Southfield,Michigan,
U.S.A.
Customer Service Center Looking to Help
#5UPDATE Employee
Fri, March 21, 2008
Hello Angela, It sounds like you have had a frustrating experience and I'm sorry to hear that. I represent American Laser Centers and we apologize for the delayed response to your request for assistance. American Laser Centers has recently changed ownership and we would like to ask you to please contact our newly expanded customer service department regarding your issue at (877) 252-2010. If you'd like us to contact you instead, please provide your contact information to my email below and we will contact you at a time and day of your convenience. American Laser Centers' customer service center will be happy to personally help you with your needs and will provide a swift response to your concern. Thank you, Elin [email protected] www.americanlaser.com
