Complaint Review: American Legend Rider - Las Vegas Nevada

Hi,

We apologize for the inconvenience caused regarding your shopping experience. We are here to correct our mistakes, improve for the better, and most especially, to resolve your case.

You may send us a screenshot of your review, send us an email to [email protected], subject should be attention to Krisilda, and we will settle your concern with us.

We want you to have a better shopping experience. I will personally take care of your concern. Looking forward to your email.

Best Regards,

Kris | Manager

Responded May 8, 2018

Hi, 

We are sorry to hear about your experience. I understand this experience happened last year August 2017. 

We'd like to take a look at your concern because, during that time, we are still building a great customer support via email and social. 

For the past months, we've found ways to improve in terms of the different challenges and situations in the order fulfillment and tracking of orders. 

We have made updates on our system. 

Please send us an email to support@americanlegendrider.com and a screenshot of this post from Ripoff.com, we will pull up your order number and take a look at the affected items and previous email contact with us. 

We ask that you give us a chance and provide a better resolution for your concern. 

Best Regards, 

Kris | Manager

Hi Mark,

I was able to see check your feedback and check the customer service support responses. We could have offered you re-shipping the same item and you return the affected item to us. I understand that we were not able to point out that we are going to make the refund of you shipping back the item or you can keep the item and send you back a new one. 

I also see that you already filed a chargeback with your bank. Anyways, having you as a customer will make us improve our customer service and implementing our policies.  https://americanlegendrider.com/pages/american-legend-rider-policies-terms-and-conditions

These bunch of "kids" will do better in the future. 

Hope you have a great day! 

Regards, 

Krisilda 

Hi, this rebuttal might be very late considering the time of when this report was filed. We apologize for any inconvenience. We have just started working on our ORM (Online Reputation Management) and we are looking into all the reports filed on third party websites.

We are working to have 100% Customer Service and our entire team is doing our best to answer all questions. If you have any issues regarding our products and services, it is best to properly send them to the correct channel which is [email protected].

We have made necessary actions to most our customer's complaints like reprocessing order, sending free gifts, and refunding when necessary. We have our website and terms of service to consider. Kindly communicate to our support team to have your concerns responded accordingly.

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February 6, 2017

I understand where you are coming from. Shipping back the items to our manufacturer in China would be a pain, we recently have a new solution for this concern.

Before, you will need to send us proofs of the affected item, send them back to our manufacturer in China, then we will refund you with the return shipping fee and re-process your order or do a refund depending on what is more convenient to you.

Now, you will need to send us proof of the affected item, you will need to file your complaint directly to support@americanlegendrider. It should be at least 2 days after receiving the item. Once verified, you can keep the affected item. No need to return to our manufacturer and we'll discuss the best options avaialble for you.

If you still have any concerns about our products and services, please do not hesitate to contact [email protected]

-Kris

Manager | American Legend Rider

I also ordered from this company, from a Facebook blitz that they have going on.

I ordered a pair of boots, which took a while to get here. The company sent me the wrong pair of boots. I did a screenshot of my order, the correct pair of boots that I ordered, and actual pictures of what I received.

Their 'Customer Service' response: "Send the boots back to the address on the package (Somewhere in China), when we receive them, we will exchange or refund your money." 

I sent a second email to them, stating... "So, to clarify... you want me to send the wrong order that you sent me, BACK to China at a substantial shipping cost, and I will receive a refund, plus the added shipping cost, since it was your mistake? I don't need a return number or anything?"

They responded with, not much more than Yes.

Needless to say, I know what will happen. I will pay a decent amount of money to ship the boots back. They will say that they never arrived in China, and I will be out even more money.

I checked out their staff on the website... All young kids, of every nationality. Not a biker in the bunch.

It's a cash-grab. Plain and simple, which, unfortunately, I got burned in.

Mark