- Report: #5699
Complaint Review: American Online - Nationwide
-
Author Not Confirmed
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American Online
Nationwide, U.S.A.
Phone:
1-888-265-8003
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AMERICAN ONLINE. CHECKING ACCOUNT OVERDRAWN DUE TO AOL'S INCOMPETENCE.
On May 6, 2001 I downloaded an AOL disk, but I had a problem with my modem and could not get online. I called AOL to cancel my account since I would not be using it. July 9, 2001 $23.90 was taken from my checking account which made me overdrawn twice at $30 each, totalling $60. My AOL account was still open, it was never cancelled as I requested AOL to do in May. There was never any activity on it because, I thought this AOL account ([email protected]) was cancelled and did not exist. AOL did credit back $23.90 to my checking account, but they say they will not be responsible for my $60 in overdraft fees. Therefore, due to an employee's incompetence and without cooperation from AOL I am out of $60. My Bank say they would only reverse the overdraft fees if it was the Banks error, it was AOL's big error. Please, help me get my money back. Please contact me if you have any questions. Thank you.
Kali Ricks
732-869-9899
Kali Ricks
732-869-9899
1 Updates & Rebuttals
#20
Wed, July 11, 2001
On May 6, 2001 I downloaded an AOL disk, but I had a problem with my modem and could not get online. I called AOL to cancel my account since I would not be using it. July 9, 2001 $23.90 was taken from my checking account which made me overdrawn twice at $30 each, totalling $60. If AOL would not have taken $23.90 out of my checking account it would not have been overdrawn. My AOL account was still open, it was never cancelled as I requested AOL to do in May. There was never any activity on it because, I thought this AOL account ([email protected]) was cancelled and did not exist. AOL did credit back $23.90 to my checking account, but they say they will not be responsible for the $60 in overdraft fees. Therefore, due to an employee's incompetence and without cooperation from AOL I am out of $60. My Bank say they would only reverse the overdraft fees if it was the Bank's error. I think it was AOL's big error. Who is responsible for the fees on my checking account AOL or my Bank? Please, help me get my money back. Please contact me if you have any questions. Thank you. Kali Ricks 732-869-9899
