Complaint Review: American Prestige Royal Prestige Hy Cite Corporation - St Louis Missouri

Due to my impatience to get this matter resolved, I jumped the gun in re-visiting my complaints. As I was waiting for a hard copy of confirmation that we had worked everything out, I was unaware that my contact person was out of the office and had not yet finalized everything. We had never established a timeframe in which things were to be finished, and I just wanted things done. I mistook the lack of response as an indication that they were unwilling to work with me, and that was not the case. It was never my intention to imply a personal attack against the individual I have been working with, and I am sorry that I made her feel it was. I got angry, and pre-maturely shot off my mouth. Saying things that I may have meant at the time, now I see that my actions were like that of a stupid high school girl and not the person that I really am. The initial incident stemmed from a misunderstanding. Whether or not it was completely my fault, I do take responsibility for my actions in lacking the initial communication that may have prevented the entire thing. I also accepted fault from the beginning for not completely reading or fully understanding my contract. In my initial research of complaints, none of them were about the American Prestige located in St Louis. From what I have found, they actually have a very good service record. There would be no reason for any kind of lawsuit specifically against American Prestige in St Louis, and I no longer wish to pursue such action. I opened a can of worms that probably didn't need to be opened in the first place. I just started venting immediately, and did not really take a moment to breathe. We came to an agreement in a professional and civil manner, and I can see now, that if I would have taken that approach from the beginning, this may have been resolved in a couple of days, instead of weeks.

I made an agreement with the company that if I retracted my complaints, they would cancel my contract. I came back here to update my posting, and I had my case from the BBB closed. I forwarded all the steps I had taken to the company contact. She called me later that day and pretty much told me that I did not try hard enough to get my posting removed from this site. I forwarded her the email that was sent to me from Ed indicating that the postings are never deleted. I also emailed her a copy of the Complaint Withdraw form from the BBB. I did everything they asked me to, and they did not live up to their side. I requested a faxed confirmation that my contract had been cancelled. I waited for 2 whole work days and did not receive anything. I contacted the BBB to re-open my complaint, and came back here to let everyone know about their shady practices. Why is it so bad to have a complaint? ALL companies receive complaints. The company I work for receives DAILY complaints, but that has not kept us from being the number 1 integrated healthcare system in the nation for 5 Years. It is not the complaint that companies should be worrying about. It is the way that the complaint is dealt with that is important.

I can't delete or retract my original posting, so please consider the following: I was contacted by the Customer Relations representative from American Prestige (not because of this posting). She wanted to help me, despite the fact that I was not nice the first time we spoke. I am not sure if I would have been able to do the same. I can tell that they really do care about their customers. She has since followed up with me, and we have resolved this matter. Thank You.