- Report: #1168907
Complaint Review: American RV - Grand Rapids Select State/Province
Reported By:
Angry in Grand Rapids, MI -
Grand Rapids, Michigan,
Submitted:
Updated:
-
Author Not Confirmed
Why?
American RV
201 76th St SW Grand Rapids, 49548 Select State/Province, USA
Phone:
(616) 455-3250
Web:
www.americanrv.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American RV Never Again! Grand Rapids Michigan
I needed my camper repaired and after dropping the unit off and then waiting for over a month the service person, Doug, called me and asked if they had authorization to do the job. AUTHORIZATION!, NOW YOU ASK ME!!!! Then after attempting to straighten that out and having to get my claims adjuster involved for a second time, these dimwits then decided that nothing would be done until I had paid them thousands of dollars up front. Granted I had already been paid for the repair by the insurance company and had the money ready but they waited an additional MONTH! before telling me this!!! I have had nothing but piss poor service from this place. It was the last straw and I picked up the unit, untouched, unrepaired and waiting to see if they were going to attempt to charge me for storage. Luck for them they didn't as I was prepared to do battle over this ridiculous waste of time and effort. If the new owner, from what I am told, the old owners some, wants to run this business into the ground then he sure has one hell of a business model to do it! This place is pathetic! From the time I initially walked into the door until I drove out the gate with my unrepaired camper I was astounded with the stupidity, and lack of customer service. At one point during the long duration of storage at American RV the sales person actually tried to get me to trade in my camper so that I could then go into hock with them for a new one! What an a*****e! I wouldnt recomend this place to anyone!!! You have seriously made it to my s**t list and I will be posting this everywhere!
