- Report: #1007224
Complaint Review: American Safety Council/NY Safety Council - Internet
Reported By:
Johnson -
Yonkers, New York, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
American Safety Council/NY Safety Council
12953 Internet, United States of America
Phone:
1 (877) 689-0674
Web:
newyorksafetycouncil.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Safety Council/NY Safety Council Joe's Traffic School NONCOMPLIANCE via online, email or customer care tele-service; "locked out" unable to complete full course. Only allowed to re-register at original cost. Awaiting refund. Internet
After registering, completing more than 4 hours of the test I was "locked out" of my account after several attempts to verify my authentication phrase.
I've contacted the co. via email, online, telephone customer care...no response as of yet.
I am expecting a full refund as my credit card was charged immediately and I was unable to complete course was not completed and I was not assisted with the steps to re-enter and complete the Defensive driving course.
Please also be aware this co. is accredited with the BBB but you are unable to review the complaints.
I will update this report with any success with either receiving a full refund or a course certificate.
Good Luck.
I've contacted the co. via email, online, telephone customer care...no response as of yet.
I am expecting a full refund as my credit card was charged immediately and I was unable to complete course was not completed and I was not assisted with the steps to re-enter and complete the Defensive driving course.
Please also be aware this co. is accredited with the BBB but you are unable to review the complaints.
I will update this report with any success with either receiving a full refund or a course certificate.
Good Luck.
2 Updates & Rebuttals
KC
Yonkers,New York,
Rectified- American Safety Council
#2Author of original report
Tue, April 16, 2013
Immediately after my complaint I was contacted (via email) by a customer service representative, then the director of American Safety Council to address my complaints. Situation was rectified and I was able to complete the course online and received my Defensive driving certificate within a few weeks. I hope everyone else has the same success!
American Safety Council
Orlando,Florida,
USA
Refund Request
#3UPDATE Employee
Fri, February 01, 2013
Hello,
I am the quality assurance officer at American Safety Council. I'm sorry you were unable to get through to us. Please contact me through this form linked below and I will see to it your refund is issued immediately.
We are addressing the customer service issue currently, and your input is appreciated.
Thanks!
http://www.americansafetycouncil.com/reviews.html
