- Report: #290218
Complaint Review: American Signature Furniture - Sarasota Florida
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American Signature Furniture
5455 University Parkway Sarasota, 34201 Florida, U.S.A.
Phone:
941-552-0830
Web:
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American Signature Furniture High Priced Furniture doesn't mean better furniture Sarasota Florida
I was so happy to walk into this store and find the exact style of couch that I was searching for with just one visit. We measured, we checked it out and it was just want I wanted. The furniture was delivered exactly when it was promised and then the problems began. The couch is a sectional and the clip will not old so that each time someone sits down the couch breaks apart, the leather nap has been scratched in several places so the fabric shows, the underlining is falling down, the wood legs had chips and the couch had several dirty marks on it (it is white).
I called & was told someone would call for an appointment to come out to take care of the repairs right away. I called for a week and couldn't get anyone to come out to look at the repairs.
I reported it to corporate and immediately (3 days later!) a man called to make an appointment. A dirty farmer type person showed up at my door and put his dirty fingerprints all over the couch and told me that he was so busy fixing all of their furnitue he didn't know when he would be back. He told me the whole couch needed to be reupholstered, new legs were ordered and a new clip for the sectional. This was a month ago. No one has contacted me and they are now not returning my calls. If I had wanted a reupholstered couch I would have had my old one done. I have since learned through the internet that I possibly could have bought this same junk furniture at Big Lots and saved myself $500 or more. Great.
Sara
Ellenton, Florida
U.S.A.
I called & was told someone would call for an appointment to come out to take care of the repairs right away. I called for a week and couldn't get anyone to come out to look at the repairs.
I reported it to corporate and immediately (3 days later!) a man called to make an appointment. A dirty farmer type person showed up at my door and put his dirty fingerprints all over the couch and told me that he was so busy fixing all of their furnitue he didn't know when he would be back. He told me the whole couch needed to be reupholstered, new legs were ordered and a new clip for the sectional. This was a month ago. No one has contacted me and they are now not returning my calls. If I had wanted a reupholstered couch I would have had my old one done. I have since learned through the internet that I possibly could have bought this same junk furniture at Big Lots and saved myself $500 or more. Great.
Sara
Ellenton, Florida
U.S.A.
1 Updates & Rebuttals
Natalie
Sandy Springs,Georgia,
U.S.A.
Well, I haven't had trouble
#2Consumer Comment
Thu, October 23, 2008
I am very sorry for your problems, but I just purchase a gorgeous couch and love-seat. I have been shopping for months for something my husband and I and to some extent my mother-in-law would like. We found it at American Signature Furniture. I needed to see it up close, because the price was just so good. We went to the show room on a Monday and found a ton of decent quality furniture for a reasonable price. We got the couch that I had seen online and we just received it today-Thursday, in perfect condition. There were a couple of loose threads and the seams were a loose if you looked real hard underneath the cushions. I know it was brand new, because it came with all the packaging. I didn't have a problem with the time window, because I am a stay at home mom and just waited to run my errands. Now, I have combed the Internet looking for bad reviews and to tell you the truth it has been hard. Meanwhile if you just type in the names of other furniture stores in this price range you get nothing, but horrible and crazy stories. Even if you type bad reviews and the American Signiture Furniture, you only get 3-5 reviews. This tells me that either their marketing department is very good and hiding these bad reviews or the majority of the customers are happy. Anyways, all the stories if I could find any seem the same, people are ordering discontinued furniture, a ton of furniture at one time, or they want the store to hold on to the furniture for months. I have also noticed many of the problems seem to happen in the beginning of the year and in the fall. I do believe that most stores change their inventory around this time. Anyways, in general you cannot expect a store to be perfect and there are always people that will never be satisfied. Stores transition to change inventory and expecting a store to be your storage facility is little overboard. For the price and the quality I have had a wonderful experience and am extremely happy.
