- Report: #44611
Complaint Review: American Trans Air/ ATA - Chicago Illinois
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American Trans Air/ ATA
Chicago Midway Airport Chicago, Illinois, U.S.A.
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American Trans AirAmerican Trans Air/ATA Denied flight because flight too heavy-abused and mistreated Chicago Illinois
Waited 9 hours for a flight from Chicago to Las Vegas. When the plane finally arrived-and we boarded we were told the flight was overweight. We were kicked off the plane, screamed at, humiliated, and lied to...they said we appeared intoxicated, and used that as their excuse...instead of just telling the truth!!
We were told we could get on another plane that left in 10 minutes if we hurried!! We hurried only to be ditched by the woman kicking us off the plane.
When we went to another counter to get another flight the lady called and told the other airline we were trouble makers, not to let us fly! We did not get our luggage for 3 days, were stranded in Chicago waiting for it--the only hotel available cost 353.00 a night!
When I called and reported this to headquarters they said "We can kick people off our planes for any reason we want--read our contract of carriage" EVEN wearing shorts can be a reason, read it sometime!!!! We were not compinsated and treated very badly by EVERYONE at the airline--THEY SUCK SO BAD!!
Michele
Minocqua, Wisconsin
U.S.A.
We were told we could get on another plane that left in 10 minutes if we hurried!! We hurried only to be ditched by the woman kicking us off the plane.
When we went to another counter to get another flight the lady called and told the other airline we were trouble makers, not to let us fly! We did not get our luggage for 3 days, were stranded in Chicago waiting for it--the only hotel available cost 353.00 a night!
When I called and reported this to headquarters they said "We can kick people off our planes for any reason we want--read our contract of carriage" EVEN wearing shorts can be a reason, read it sometime!!!! We were not compinsated and treated very badly by EVERYONE at the airline--THEY SUCK SO BAD!!
Michele
Minocqua, Wisconsin
U.S.A.
