Upset Trucker
Los Angeles,#2General Comment
Mon, May 21, 2012
I've noticed on several of the reports, the CEO has responded indicating he cares about these comments and even leaves his phone number. But, it's not genuine concern - leaving some kind of response gives them better reviews - but they never actually address anything.
I've called this number and it's more of the same - some other department will look into it, etc. But then no one calls back, ever. He tried to say he called but I have caller ID and a sophisticated phone system that proves he did not. The person at this number challenged me to a fight when I confronted him regarding that too.
They must have some kind of serious connections to behave without concern or care for customers. Please please please avoid this place - do not give them any money - don't even pick up the phone to ask about one of their trucks in the first place - it's all lies.
American Truck Group
Gulfport,#3REBUTTAL Owner of company
Mon, March 12, 2012
I am sorry that you feel this way about our product and warranty. I invite you to discuss this. My direct cell phone line is 985-966-3763.
I care about what you have to say and as CEO of the Company I consider your concerns to be important.