Annoyed consumer
Marietta,#2Author of original report
Thu, November 01, 2012
PCB closes loophole on water charges
Article at: http://tinyurl.com/9okjm69
By Valerie Garman / The News Herald
Published: Tuesday, October 30, 2012 at 19:34 PM.
PANAMA CITY BEACH The Panama City Beach Council has closed a loophole on an
ordinance that allowed apartment complexes to overcharge residents for city
utility services.
A city investigation into individual meter readings at Stone Harbor Apartments on Alf Coleman Road showed some residents were billed $9 to $10 per 1,000 gallons of water used, nearly three
times the city rate.
The ordinance, which prevents the resale of city water and sewer services by any third party, was amended at the Oct. 11 council meeting, adding language to prohibit landlords from taking utility cost from vacant units or the common areas and distributing it among tenants.
They werent breaking the law, but they werent following what we intended the ordinance to do, Utilities Director Al Shortt said of the complex, which outsources billing to American Utility Management (AUM). Residents were essentially paying for stuff that should have been absorbed by
the community.
Shortt said the complex, a Concord Management property, was allowing residents to pick up the bills for
vacant units and also for the irrigation water in common areas.
The amended ordinance prohibits landlords from charging any more than the city would
have charged the tenant, with the exception of an administrative charge not to
exceed $3.
Having the other tenants pay what is the landlords obligation, the landlord is making money, said City Attorney Doug Sale, who provided clarification at the council meeting.
The amendment to the ordinance was prompted after Councilwoman Josie Strange received complaints from residents at Stone Harbor regarding utility bills.
Although the complex runs off one master meter, AUM sets up individual meters at each unit, allowing
city officials to determine that many residents were being overcharged for their usage amount.
The city sent a notice of violation and cease-and-desist order to the complex in August, requesting
documentation of the actual cost of operating the utility and also information from the third-party bill processor.
Shortt said Stone Harbor residents should see a reduction in their utility bills during the next billing
cycle.
Theyre well aware of what they need to do, Shortt said of AUM. Now that the ordinance is in place, it should take care of those issues.
Posted by Concerned at 10/31/2012 01:07:00 AM http://aumsucks.blogspot.com/
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Sunday, October 28, 2012
City tells Stone Harbor to 'Cease and Desist'
That's right Stone Harbor residents, in Panama City Beach, Florida, benefitted from a City of PCBs Notice of Violation and a demand for Stone Harbor Apartments to "Cease and Desist" usurious water billings.
A resident complained to a City Councilman about the high rates for water by American Utility Management. The Councilman then brought the bogus charges to the Cities attention and after
looking into it the City Attorney sent the below letter to Stone Harbor Partners Ltd, which is just Concord Management under another corporate shell.
Note the line that says they must stop: "charging usurious rates which are far out of line with the City's rates set forth in . . . the City's Code".