- Report: #422837
Complaint Review: American Van Lines - All Distance Moving - Internet
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Author Confirmed
Why?
American Van Lines - All Distance Moving
Internet, U.S.A.
Phone:
888-642-6683
Web:
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American Van Lines - All Distance Moving Broken promises Internet
We engaged American Van Lines after an Internet search of interstate moving companies. American Van Lines changed the cost three times. Every time they called the cost went up. We ended up paying 50% more than the original cost although the weight and number of items did not change. They found All Distance Movers as a subcontractor to do the actual move. For the pickup, they arrived so late the family was already asleep. This was after multiple attempts to reach either firm. The promised delivery date came and went without any communication from either. It was about one month that we lived without our possessions. They took our things from through several states the long way around. We received items which did not belong to us. One item of ours was damaged. Both companies promised refunds. None came.
Jose
Houston, Texas
U.S.A.
Jose
Houston, Texas
U.S.A.
2 Updates & Rebuttals
TRUTH BE TOLD!
Inverness,Florida,
United States of America
If nothing else, AVL GUARANTEES STRESS!
#2Consumer Comment
Mon, September 26, 2011
Acccording to all of us experienced AVL customers, the ONLY stress-free experience we had with AVL was PRIOR to signing the contract!
Customer Relationship Manager
Florida,United States of America
AVL Customer Relationship Manager
#3REBUTTAL Owner of company
Wed, September 21, 2011
Dear Jose,
Moving is stressful and time consuming for everyone. While at American Van Lines we attempt to make every move a stress-free one, there are times in which unfortunate circumstances arise and we need to work around them in order to complete a move. We regret that you had to face this while moving with us, but if there is anything we can do at this point of your relocation to better your moving experience, please contact us at 1-855-820-6916.
Sincerely,
Customer Relationship Manager
