- Report: #1472850
Complaint Review: American Van Lines - Pompano Beach FL
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American Van Lines
1351 NW 22nd St Pompano Beach, 33069 FL, United States
Phone:
(954) 318-1246
Web:
www.americanvanlines.com
Categories:
Business Rating:
(0)
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American Van Lines American Van Lines DO NOT USE THIS COMPANY!!!!!!!! THEY ARE CROOKS! Pompano Beach FL
2nd WORSE MOVING EXPERIENCE EVER and I have moved across the country and to 6 different states, so I'm an experienced mover. I will report them to the BBB. I used American Van Lines to move me from Virginia to a storage unit in Maryland. Let's start with... once they collect your money for a deposit, they fall off the face of the earth never to be heard from again until the day before they show up at your home. (I wish I were lying.) They give no firm pick up or drop off date in advance. 2) I got rid of a lot of furniture, clothes, etc, basically my whole home. Once they picked up. They called me to tell me that my weight was actually heavier then estimated (THEY WERE A d**n LIE).
So they "offered" to meet me at the weigh in scale before and after pick up. I accepted their offer. It turned out that I was right. My weight was less than the estimate. I still had to pay them the extra money while they held my stuff ransom at the drop off location. I had to screen shot the receipts for the scales and email it to them and then they gave me my money back via a check. I'm still not convinced that my stuff weighed as much as it did. Oh AND the total that dispatch told me and the total that the movers told me at drop off were two different totals, but of course you have to pay the movers to give you your stuff.... DO NOT USE THIS COMPANY!!!!!!!
I move frequently for my job, so I know the process. These people prey upon new movers, people who are being moved by their companies, and on the stress of moving. You cheat one person, I bet they cheat a lot more. STAY AWAY!!!!! YOU have been warned.
I REPEAT!!! DO. NOT. USE. THIS. COMPANY! They tried to "come to a resolution", they tried to pay me $250 to change my review (I paid them close to $3000 for the move). Not to try to get better but to change my review. The people who have given the company great reviews have been paid off to change their reviews. Read most of the reviews carefully, especially the highly rated ones. In order to receive said bribe money, they want you to remove all negative reviews that you have put up. They are still crooks... crooks that not only run a shady business but who also pay people for good reviews.
