- Report: #734033
Complaint Review: American Van Lines - Pompano Beach Florida
Reported By:
Michelle -
Kensington, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
American Van Lines
1351 NW 22nd St Pompano Beach, 33069 Florida, United States of America
Phone:
888-342-6683
Web:
http://www.americanvanlines.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
American Van Lines LIES, LIES, LIES, damaged my goods, delivered when I was out of town! Pompano Beach, Florida
American Van Lines totally ripped me off. They quoted me 3-14 days. They arrived 21 days later when I was out of town despite me telling them I would be gone then.
They did not have the proper equipment to move a piano and did not blanket wrap it as promised. They did not have a lift tailgate as promised. The piano was severely damaged and they are denying the damage.
They did not have my mom (at origin) sign the inventory sheet and they wrote that all my furniture was scratched. This is completely false and they must just do this to cover themselves.
The delivery driver wrote that the piano was damaged but put it in the same area as the pick-up notes and so now they are telling me that the pickup drivers wrote it. It is in completely different hand writing and they are lying to my insurance company.
My friends had to accept the delivery so they didn't notice that the piano keys were chipped when the bookholder fell off. They also didn't notice that the cord was completely mutilated in the process.
A corner hutch unit also had two extra pieces of wood that were to be re-attached and they lost them!
The company never calls you back, they lie to you when you do finally get a hold of them and they never ever will say that the customer is right.
This was the worst nightmare ever! do not use them!
They did not have the proper equipment to move a piano and did not blanket wrap it as promised. They did not have a lift tailgate as promised. The piano was severely damaged and they are denying the damage.
They did not have my mom (at origin) sign the inventory sheet and they wrote that all my furniture was scratched. This is completely false and they must just do this to cover themselves.
The delivery driver wrote that the piano was damaged but put it in the same area as the pick-up notes and so now they are telling me that the pickup drivers wrote it. It is in completely different hand writing and they are lying to my insurance company.
My friends had to accept the delivery so they didn't notice that the piano keys were chipped when the bookholder fell off. They also didn't notice that the cord was completely mutilated in the process.
A corner hutch unit also had two extra pieces of wood that were to be re-attached and they lost them!
The company never calls you back, they lie to you when you do finally get a hold of them and they never ever will say that the customer is right.
This was the worst nightmare ever! do not use them!
3 Updates & Rebuttals
TRUTH BE TOLD!
Inverness,Florida,
United States of America
AVL is a BROKER...website advertises as "movers"
#2Consumer Comment
Mon, September 26, 2011
Shopping around for movers? Keep shopping. This American Van Lines is NOT a moving company. It is a broker company that smooth talks, takes your money, and then what happens to you after that, is anybody's horrible guess.
If you submit a RipOff report, then we will know the facts of your nightmare!!!!
TRUTH BE TOLD!
Inverness,Florida,
United States of America
AVL has to be self-delusional!!!!
#3Consumer Comment
Mon, September 26, 2011
Hmmm....so AVL believes in optimum service. They can proclaim that all they want, but...
AVL ripped off customers learned the hard way that AVL PROVES to believe in optimum ripoff!
Customer Relationship Manager
Florida,United States of America
Provide Us with Job # ID
#4REBUTTAL Owner of company
Wed, September 21, 2011
Dear Customer,
At American Van Lines we believe in providing optimum moving services and individualized attention to each and every one of our customers. We do not take your move lightly and work very hard to meet and exceed your expectations.
We regret hearing that you had a bad experience moving with American Van Lines. We have been moving families for over a decade now with thousands of successful stories on our side. We pride ourselves in providing the best attention and quality moving services at the most affordable prices possible. For this reason, we want you to give us the opportunity to better your move with our family. This current season has been one of the busiest for many, if not all, of us in the
moving industry. While summer time is the most worked up season, recent reports show that the year 2011 has broken records regarding the amount of moves performed and booked. We deeply apologize for the bad experience you had with us. If there is anything we can do to further assist you, do not hesitate in contacting us at 855 - 820 - 6916.
Thanks,
Customer Relationship Manager
