Anne
lynnwood,#2Author of original report
Fri, July 21, 2006
After talking to several of the ASC reps. I kept getting the same old run-around. I had asked if the conversation was recorded on the day I made my payment over the phone by check and the rep did not write down my bank account number correctly. One rep told me that the conversation was recorded but it was already deleted. Another rep told me that it was not recorded at all. I finally called Wells Fargo directly and told them about my situation. The person I talked to gave me the number for the Executive Communications Correspondent. I told her what had happened and she put in a request for the conversation that day to be located. After reviewing the conversation on June 23rd when I made my payment by phone, the error was on the part of America's Servicing Company rep. He did not write down my bank account number correctly like I had been telling them all along. Due to that one person making that error I received a notice of default on my front door by the Trustee's Services and for this I am more than furious. I cannot believe the way that each rep. treated me with rudeness, lying, and just plain evil behavior. They kept saying that I broke the payment agreement, even though I did not. They made the mistake and the reps I spoke to when I asked the same question, I would get different answers from each one. This company may have the good reputation in the business world but the reputation it has with the consumers is hardly one to brag about. America's Servicing Company "SHOULD NOT" be in business at all and shame on you WELLS FARGO for not getting involved with the way they do business. I have never dealt with a company that was so unprofessional in my life. They need to be investigated on the FEDERAL level.