William
Red Lion,#2UPDATE EX-employee responds
Sun, June 01, 2008
I have worked for Amerigas for almost ten years and everything mentioned here is the truth and nothing but the truth. I was always the type of guy to want to stay with the same company for my entire career so when I started out with Amerigas I had a great vision of working for the biggest and the best propane company. It is safe to say that I was mr amergas for most of my career(my image of a good company man that is honest and reliable)for the first three years. I was a service tech. for my nine years with the company. I would service anywere from five to ten customers a day. Eight out of ten customers would have complaints that they would voice to me before I was even able to get out of my truck after pulling up to thier house. Almost always the customer would ask me what took so long and in every case that that question was asked I would always respond truthfuly that I had just recieved the call. The customer would respond that they had called in hours ago. The truth is that the office personel would hold the work order dispatch until later in the day so that after hour charges could be applied. This not only punnishes the customer with a high bill but also punnishes the emplyee by keeping him/her away from thier family when all along it is not nessessary to do so. This is amost an every day thing in most of the districts I have worked for. I have worked at four districts and the problems are all the same. Management that lies to it's employee and customers to increase thier bonus at the end of the year. I resigned my position with amerigas becuase I could no longer deal with the lies and constant torment. I along with my family have suffered enough and so have all of the customers. I could write a book on all of the things that I have seen and experianced in my time with amerigas and 90% of it is a nightmare. The law department at amerigas is more powerful then this man metioned and is feared by the employee's so most of us will not speak out against the company. I only speak out against them becuase it is the honest thing to do and that is how I was raised to be and I only hope that more people become more informed on what Amerigas is really all about. Thank you and good day
Samantha
Boulder Creek,#3Consumer Comment
Fri, October 05, 2007
I know many of the past and one of the present employees of the Santa Cruz, California office. I have seen the changes and I am personal friends with a few of them. EVERY WORD stated in these reports is true. I have seen it all and I applaud those who speak up to expose this company. I have since switched providers, as most of my neighbors and I do not want to ever go through the hellish experience of delivery, which occurred last year in our area. We went without heat or cooking for days and eventually had delivery. I have three small children and that is not a pleasant experience to try and keep everyone happy. We were on an auto fill schedule and met with one excuse after another. Oh, we must not have your usage correct, have you added appliances, we don't have a driver in your area. I live less than 10 miles from their office. NO DRIVER? My mother lives in a small community outside of Santa Cruz, also on an automatic fill schedule, also repeatedly ran out of propane. I understand how frustrated some of those people who worked in the office must have been and probably still are. Our drivers were not a problem. One of them even came out on Saturday and filled the tank one time, however..too little too late and we just cannot afford to pay health costs for sick children. I am very pleased with the local company that services both our appliances, propane needs and has kept our tank full, without any excuses given. We are good customers, we pay our bills ontime. We have recently heard that once again our neighbors are experiencing lack of service. One of our neighbors has a tank that is still sitting there, they had to weed wack since it had become a trellis for plants. Good luck to anyone else out there who seems to be stuck with their lack of service.
Thomas
Anderson,#4Consumer Comment
Sun, December 03, 2006
So unless Jim, Fort Pierce, Florida U.S.A. is believably disproven, I guess I will stop wondering. When we bought this place [which has a really fine heatpump], we ordered a buried LP tank from another gas supplier. We wanted to supply a double gas fireplace and outdoor BBQ. This firm called on the morning of the appointed installation day and told my wife "So sorry, we couldn't get the 150 gal tank you had ordered, so is it allright if we install a 250 gal tank for the original quoted price?" Hmmm... I guess I know whom I should call again.