- Report: #475383
Complaint Review: Amerisave Mortgage Anthony McCallahan - Atlanta Georgia
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Amerisave Mortgage Anthony McCallahan
www.amerisave.com Atlanta, Georgia, U.S.A.
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Amerisave Mortgage, Anthony McCallahan Misleading, delay, curt, impatient, rude, unreliable, unreachable, unresponsive Atlanta Georgia
Just to clarify, this is related to a new loan, not a refinancing.
We decided to give Amerisave a shot because they were an upfront and supposedly easy-to-use lender. At first it did seem easy...our rep Anthony McCallahan was nice and attentive. We were asked to provide 2 months worth of financial docs to get pre-approval. We were told the pre-approval would be done in a couple of days. That was the end of June '09. Tomorrow it will be August '09, and Amerisave has disappeared.
We got various nonsensical explanations for what was going on from Anthony. He explained that we were actually being processed for the full loan approval, not just a pre-approval. Kind of odd, since there wasn't a home to be bought yet. He told us the processor needed more docs. He told us the processor was waiting for a new credit report. None of it really made sense, since we were just after a pre-approval.
Some time after the first week, Anthony started exhibiting snippy and curt behavior. My wife has more details on this, having gotten into an argument with him on the phone after she called him out on his poor attitude.
Once we started having delays and problems, I started to do research on Amerisave. I wish I had done this beforehand...they are obviously a poorly run company, if half of what I read on ripoffreport and other places is true.
Based on what I've learned about how the company operates, it doesn't surprise me that Anthony exhibited some poor service behavior. Turns out the person in Anthony's role has a very limited role in the process. Once he gets our docs from us and to the processors, he has nothing to do with the client and no power of influence over those farther down the line. In essence, clients have no rep, no sales or service person to manage their affairs until the keys are in their hand, so to speak.
Odd way to operate...no checks, no balances...no one to ask 'hey, where is that Smith file?'. The exact opposite of a good service organization. In the end, customers have no idea what's going on and no one to talk to about it. No one to advocate for them.
Amerisave actually has a separate customer service department. Our last contact with Amerisave was to request, from this department, that a different rep be assigned to our file. Nothing. Not an email, not a call, nothing. That was close to 3 weeks ago.
A couple of weeks ago we decided to go elsewhere. We got pre-approved by a local lender in 2 days, and the rep will work with us and our real estate agent until the keys are in our hands. I'm guessing that's the way it should be.
Chris
Oak Park, Illinois
U.S.A.
We decided to give Amerisave a shot because they were an upfront and supposedly easy-to-use lender. At first it did seem easy...our rep Anthony McCallahan was nice and attentive. We were asked to provide 2 months worth of financial docs to get pre-approval. We were told the pre-approval would be done in a couple of days. That was the end of June '09. Tomorrow it will be August '09, and Amerisave has disappeared.
We got various nonsensical explanations for what was going on from Anthony. He explained that we were actually being processed for the full loan approval, not just a pre-approval. Kind of odd, since there wasn't a home to be bought yet. He told us the processor needed more docs. He told us the processor was waiting for a new credit report. None of it really made sense, since we were just after a pre-approval.
Some time after the first week, Anthony started exhibiting snippy and curt behavior. My wife has more details on this, having gotten into an argument with him on the phone after she called him out on his poor attitude.
Once we started having delays and problems, I started to do research on Amerisave. I wish I had done this beforehand...they are obviously a poorly run company, if half of what I read on ripoffreport and other places is true.
Based on what I've learned about how the company operates, it doesn't surprise me that Anthony exhibited some poor service behavior. Turns out the person in Anthony's role has a very limited role in the process. Once he gets our docs from us and to the processors, he has nothing to do with the client and no power of influence over those farther down the line. In essence, clients have no rep, no sales or service person to manage their affairs until the keys are in their hand, so to speak.
Odd way to operate...no checks, no balances...no one to ask 'hey, where is that Smith file?'. The exact opposite of a good service organization. In the end, customers have no idea what's going on and no one to talk to about it. No one to advocate for them.
Amerisave actually has a separate customer service department. Our last contact with Amerisave was to request, from this department, that a different rep be assigned to our file. Nothing. Not an email, not a call, nothing. That was close to 3 weeks ago.
A couple of weeks ago we decided to go elsewhere. We got pre-approved by a local lender in 2 days, and the rep will work with us and our real estate agent until the keys are in our hands. I'm guessing that's the way it should be.
Chris
Oak Park, Illinois
U.S.A.
2 Updates & Rebuttals
MORTGAGE MIND
DEDHAM,Massachusetts,
USA
new home
#2
Mon, September 14, 2009
So did you get the keys yet? Probably not.
Kyle
Grand Rapids,Michigan,
U.S.A.
Two sides to every story
#3Consumer Comment
Sat, August 01, 2009
I just read this article and being a former mortgage broker I know there are two sides to every story. Most people that complain typically have bad credit, lates on the mortgage, or something they do not expose. Then make mortgage brokers out to be villians. People must think why would a loan officer not want to give you a loan and make money? Most loan officers and brokers live off of commission. This doesn't make sense. 99% who complain are consumers who can't get approved. Every situation will not be perfect. However, you have to ask yourself if this customer was such a wonderful prospect why would any of this have happened? I've been to Amerisave's website and read hundreds of good comments about Amerisave and Mr. McCallahan as well. I also know when most people claim they went elsewhere or were approved in days its a lie. All lenders use the same guidelines and if one lender can't approve it pretty much the same throughout the industry. I read these articles and take them with a grain of salt. Just like politics, sports, and everything else in life. It makes you wonder about the people that take time to write these articles? If you have lates on your mortgage, or any other unsatisfactory item that makes you a higher risk you should not go write articles and tell one side of the story. Tell everything...two sides to every story. As a former loan officer I often wonder how many disgruntled people would go and write an article if they received good service. Not many....
