- Report: #106114
Complaint Review: Ameritex Movers - Irving Texas
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Ameritex Movers
http://www.ameritexmovers.com/ Irving, 75015 Texas, U.S.A.
Phone:
972-481-1199
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Ameritex Movers ripoff false advertising liers Irving Texas
I used them because of a referral. I asked if they were insured and they assured me that they were. I asked, "If you break my stuff you replace it right?" and they said yes. That was it. During the move they broke several pieces of my furniture, well the non-English speaking workers did. And just left me to deal with it. I called the number they left and a rep from ameritex came out to photograph the damage. He took his pictures and said they would call with an estimate. The damage was done to a $350 all mahogany wood futon frame, an antique sewing table, and a few incidentals that I didn't worry about.
When they called back with the estimate they told me that I had broken the sewing table and they were going to give me 45 dollars to fix my smashed futon frame. After a lot of arguing they sent me the $45 check and I started my campaign of negative word of mouth. I was treated very poorly after they got my reservation, and when I called them today to get a physical address of their Dallas office, they would not give it to me and told me to look at my invoice.
All of this was after they gave me my "quote" and didn't bother to tell me that it might change if my load size changed. My quote was for 20 boxes and I wound up packing close to 50. I found out with half my stuff on the truck that they were going to charge me for the extra boxes if I wanted them to move them. I understand this but it would have been valuable information BEFORE they started loading the truck. So I got gouged at the per box price and decided they were on my bad list.
They I found my broken stuff and was really mad. Imagine if they had broken my 45" TV. They "compensate" you by the pound. So don't let them move light, valuable stuff, if you're crazy enough to let them "help" you at all.
Ethan
dallas, Texas
U.S.A.
When they called back with the estimate they told me that I had broken the sewing table and they were going to give me 45 dollars to fix my smashed futon frame. After a lot of arguing they sent me the $45 check and I started my campaign of negative word of mouth. I was treated very poorly after they got my reservation, and when I called them today to get a physical address of their Dallas office, they would not give it to me and told me to look at my invoice.
All of this was after they gave me my "quote" and didn't bother to tell me that it might change if my load size changed. My quote was for 20 boxes and I wound up packing close to 50. I found out with half my stuff on the truck that they were going to charge me for the extra boxes if I wanted them to move them. I understand this but it would have been valuable information BEFORE they started loading the truck. So I got gouged at the per box price and decided they were on my bad list.
They I found my broken stuff and was really mad. Imagine if they had broken my 45" TV. They "compensate" you by the pound. So don't let them move light, valuable stuff, if you're crazy enough to let them "help" you at all.
Ethan
dallas, Texas
U.S.A.
1 Updates & Rebuttals
Dallas Native
Dallas,Texas,
USA
Ameritex Movers are terrible!
#2Consumer Comment
Sat, December 31, 2011
I would not recommend Ameritex Movers to move your possessions. I had a nightmare of an experience with them. Had contacted them to move my items from my house to an apartment and when the movers showed up, they would not take a check and said I had to pay them up front. The mover said either cash or credit card. I did not have cash so gave them my credit card.
The Ameritex Mover took out a tube of Chapstick and put my credit card under one of those old carbon copy credit card slips and proceeded to roll the tube of chapstick across the carbon slip to get my card imprint. Now the mover (who spoke only broken English) had a copy of my credit card great!
Ameritex Movers did not shrink-wrap any of my furniture like movers in the past had done. I had a large antique dresser and they simply pushed it on a hand-cart with no blanket around it or anything and loaded it. I asked them if they could shrink-wrap the furniture items and the mover said they didnt have any shrink-wrap.
Before we took off, the Ameritex Mover asked me which route I was going to take to my apartment. I told him the shortest route and he said, no, that trucks are not allowed on Marsh Lane (which is untrue) and he said they had to go a different, longer route.
On the way there, they drove very slowly and I know they were doing this to burn up more time since I was paying them by the hour. When we arrived at the apartment complex, one of the movers started chatting with one of my neighbors when he should have been unloading. They unloaded very slowly and only one guy worked, the other guy never unloaded or moved anything and know they were doing this to stretch a two hour move into three hours.
Later, I called Ameritex Movers office and spoke to the manager, a lady named Rose. I complained to her that they had moved very slowly and took the long way to my apartment and only one guy worked when we arrived at the apartments. I felt I should have only been billed for two hours and requested one hours worth of time be credited to my card; she refused to do this.
Later in unpacking my items, I found that there was a box missing which contained office items. I had checked the back of the truck when they were done but did not check the trucks cab and I guess this is where they had hide it. Again, I called Amertiex Movers office and spoke with Rose. She refused to do anything about it and would not even offer to speak with the movers.
I should have checked the Better Business Bureaus website before I had moved as later I found that Ameritex Movers have 30 complaints against them with the BBB and a negative rating. Avoid Ameritex Movers as they are terrible. They have offices in Dallas, Fort Worth, Austin, and San Antonio and also go by the name of Ameritex Apartment Movers.
