BELOW IS LETTER I SENT TO AMTRAK - No reply no help !
Bob
Petaluma,#2Author of original report
Mon, January 27, 2014
You either work for the railroad or you simply didnt read my statement !
My father has use of one leg and one arm, while train is in motion rocking back and forth its impossible for him to navigate down the very narrow hallways, this is why we made SURE we had a room with a bathroom !
Even people who have perfect use of both arms and leggs you see almost falling over at times when walking.
The only way he could leave the room was when the train was stopped !
MochaG
Springfield,#3Consumer Comment
Mon, January 27, 2014
Were you traveling in the same room with your father? If so, why didn't you help him going to the bathroom?
Stacey
Texas,#4Consumer Comment
Sun, January 26, 2014
When you booked this trip did you let them know that your father was handicapped??? And NO I do not work for them I just would like to know the answer to my question
Amtrak makes it easy to purchase tickets for passengers with a disability by offering various booking options:
Please make a reservation for any of the following:
For these types of accommodations, reservations are encouraged on all trains, including on "unreserved trains" (on which reservations for standard seating is not required).
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Up until 14 days prior to the departure of each train from its origin city, reservations for accessible bedrooms may be made only for passengers with a disability.
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Within 14 days prior to a train departure from its origin city, and if all other Bedroom and Family bedrooms have been reserved, accessible bedroom are made available to all passengers on a first-come, first-served basis. For this reason, we urge you to make your reservations as far in advance of travel as possible.
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