- Report: #1235280
Complaint Review: Amzac Garage Doors - Lexington Kentucky
Reported By:
Katie -
Lexington, Kentucky, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Amzac Garage Doors
1064 Eastland Dr. Lexington, 40505 Kentucky, USA
Phone:
859-299-6383
Web:
N/A
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Amzac Garage Doors dishonest Lexington Kentucky
When we laid new asphalt in our garage/driveway, we wanted to have a new garage door installed. Since the garage door was only used occasionally, we certainly didn't expect to have operational issues arise from frequent use or wear and tear when we hired Amzac Garage Door, Inc. to install the new door.
When we would periodically use the garage door, we began having issues with the door bouncing back up when we would try to close it. We read the manual about adjustments, but ultimately had to spend $90 for a service call from Amzac. That $90 repair was short lived and fruitless.....and of course they wanted to milk us for another $90 when we said we were having the same issue!
We realized that they didn't have the knowledge of how to fix the problem, and would continue to have us dish out money if we kept calling them back out. (We had never experienced such dishonesty from any other garage door company in all the years that we have owned homes.) We ultimately had an independant garage door technician come out, and within 5 minutes he nabbed the problem! When the door was installed (by Amzac), they had improperly screwed/fastened the bracket that held the chain drive to the header of the garage! This improper installation caused the track to move, resulting in improper operation of the garage door. And the $90 service charge from Amzac was money down the drain because they never repaired the real problem....which was their own faulty installation!
All consumers in the market for a new garage door, or garage door repair need to beware Amzac Garage Doors!! They are pitiful at installation and diagnosis of problems.....and they won't hesitate to charge you top dollar for their worthless "service calls". Good thing we only fell into their trap once! A good technician knows better than to do sloppy installs, like Amzac does, so save yourself the headaches.....don't use Amzac!
1 Updates & Rebuttals
C.A.
Lexington,Kentucky,
United States
Amzac Is The Best Garage Door Company In Lexington
#2Consumer Comment
Fri, March 22, 2019
I have used Amzac Garage Doors on several houses I have built and would not use anyone else in the Lexington area any more. Their courtesy and cooperation is unmatched by any of the bigger firms and their quality of workmanship and materials meets or exceeds any of their competition.
They act like an "old school" firm with concern for their clients, and probably rub newbies the wrong way because they do not have a Madison Avenue polish on their presentations. But to accuse Mr. Newman or any of his employees of dishonesty or incompetence is simply mean and itself, dishonest.
And I put my name here because I am not ashamed of stating the truth.
