Psychic Andrew Sexton
Newport Beach,#2REBUTTAL Owner of company
Wed, January 23, 2013
Interesting thing about all of the sudden "Rip Off Reports" filed against me. Rip Off Report has been around a long time, and yet I've only been the recipient of these attacks and accusations recently.
I have received several calls and emails, from company's who are offering "Reputation Repair" from the Rip Off Reports. They charge about $2,500 per month and claim that the process of moving these off page 1 of Google will take about 10 months. In other words, I have to pay $25,000 to make the "Rip Off Reports" stop.
Needless to say, the above negative review does not match any of the past or active client relationships I have. However, there are a few quotes in there of things I have said to people on the phone. I do often charge $200. I do often work within a time frame of a week to 10 days. I do speak negatively off psychic gypsy scams, which is most of what you will find on Google if you are looking for "love spells".
Maybe 5 percent of the time or so, it does take longer than I expected. However, I don't go back to my clients and demand more money. There have been clients who have emailed and called so many times a day, that I've actually sent them back their money, just so they will go away. But this is the exception to the rule.
I run an honest practice. Printed clearly on every single page of my site are my privacy policies, refund policies, disclaimers, etc. I never stop working for a client until we have achieved the desired result. Complaints are rare and I probably average 1 attempted chargeback a year.
My success rate is above 90 percent, but it is not 100 percent. No one has a success rate of 100 percent - and this is why I do not advertise a 100 percent success rate, as so many of the other sites out there do. I am honest and I make myself available. More importantly, I've managed to do this type of work for over 20 years, and have only appeared on Rip Off Report within the past few months - several times. And each time a new report goes up online, the phone calls and emails come, offering to "help" me fix this, for a large fee. There is often an implied threat, such as, "I'd just hate to see you get more of these".
If a client had spent $200 and as much time went by, as is being alleged in this "Rip Off Report" - and the client was contacting me constantly and was not happy, I would more than likely PayPal their $200 back to them. This has happened before. It will happen again. Getting it right more than 90 percent of the time is a very high average. If I get it wrong, I have no problem with being accountable and making it right, one way or another.
Being available, transparent, open and honest is how I run my practice - not what is being described in the complaint above.