Complaint Review: Andrew Weiss Gallery TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Andrew Weiss Gallery specializes over 40 years in the works of Pablo Picasso Marc Chagall Joan Miró and Salvador Dalí the Andrew Weiss Gallery located in Los Angeles CA offers an extensive collection of original paintings drawings prints and ceramics to its exclusive international private clientele and galleries worldwide. - Chatsworth California

REVIEW UPDATE: November 16, 2018: Andrew Weiss Gallery remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Andrew Weiss Gallery is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Andrew Weiss Gallery has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Andrew Weiss Gallery has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Andrew Weiss Gallery remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Andrew Weiss Gallery for its full commitment to quality customer service.

Ripoff Report's discussions with Andrew Weiss Gallery have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Andrew Weiss Gallery listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Andrew Weiss Gallery's owner, Mr. Andrew Weiss, has informed us that his personal philosophy is that the client's satisfaction is the heart of the business. As a successful businessman, Mr. Weiss feels it is critical to listen to his clients and respond properly and promptly. By always putting his customers first, Mr. Weiss hopes to maintain his businesses’ reputation as a successful and trustworthy one both now and for the future. When working with Andrew Weiss Gallery you can be assured that you will always receive a professional and friendly service in building your art collection.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Andrew Weiss Gallery truly communicates all aspects of their service and artwork in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Andrew Weiss during an onsite inspection held by a third-party verification company with no biases towards Andrew Weiss Gallery.

Andrew Weiss Gallery works with various galleries nationally and internationally. Andrew Weiss, a third generation art dealer, stated the following about his company, "I have had galleries across the United States that were open to the public. I’ve had a space in Palm Beach, FL and in Beverly Hills where we had a gallery that was open for 15 years. We have a warehouse and gallery space that houses the art that we sell to other galleries and use to curate exhibitions for other galleries around the world. Our gallery is open by appointment only."

Leads for Andrew Weiss Gallery are primarily obtained through referrals from 47 years of satisfied customers. They are currently working on building up their online presence. Mr. Weiss explained that when a potential client inquires on a piece of art they are provided with meticulous detail. This is pivotal as Andrew Weiss Gallery deals primarily with high profile pieces created by Chagall, Picasso, Miró, Matisse, and Dali. Mr. Weiss stated the following about their sales and service process, "our philosophy in doing business is to educate the client. We don’t sell, we give information. This is why I like working with art…You don’t sell art, you give information. We can give you information so you can understand why something was priced the way it is. We talk about techniques and how it was done. The client is able to make an informed decision as opposed to making a decision on someone trying to sell them and do whatever techniques to make a sale and not inform them. It’s less reactionary and more informative."



CUSTOMER CARE & COMPLAINT RESOLUTION – ANDREW WEISS GALLERY

During the on-site interview, Mr. Weiss was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Weiss expressed that complaints with their services are very rare. This is primarily due to their excellent customer service policies, "If someone is not happy we will refund the cost of the piece if it’s not as represented. We are very careful to represent the pieces properly. The only time we’ve ever had to return money is if the piece arrives damaged. Since we do present it as it is, there should be no reason for it to be returned."

When asked to comment on complaints posted on Ripoff Report's website Mr. Weiss expressed that the comment was made by an anonymous collector. The comment was in correlation to photographs that the alleged collector believes to be inauthentic, "The person who filed the report was not the actual client we believed bought the piece in question, after calling the client we believed filed it we learned that it was not this person who filed the report. Instead we believe that is is someone else with ulterior motives who is being vindictive and trying to damage our reputation by falsely filing this claim. The fact is we purchased the estate of Edward Weston and with the estate we have the court judgement that proves we have the right to sell the photographs of Marilyn Monroe taken by George Barris that we own." In order to assure future and current clients, Andrew Weiss Gallery is a member of the International Fine Art Appraisers Association. Mr. Weiss is actually a founding member of the group.

Andrew Weiss Gallery is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It’s a way of dealing with a situation that I was unable to deal with on my own. This program is helping us deal with a situation that arose from someone falsely and anonymously filing a report about our gallery. If you are able to make a false statement about someone and not be held responsible or liable, this is a problem. I am trying to take away the mask from the person who filed the report. That is why I am involved in this program. If I could do this myself, I would have. I had a choice to leave the fictitious report as it is or be proactive and try to change the situation, which is what I chose to do. All we have in life is our reputation. I have been in business for almost 50 years and I’m not about to start a new career. It is my life and to me, this is a personal assault on it. This is my livelihood. If it’s being attacked I need to be proactive.I’m hoping and I believe after reading how this program works, it will unmask and reveal the party and show how untrue the statements have been. This is what I hope for this program to accomplish."



> ANDREW WEISS GALLERY – STATEMENT FROM THE DIRECTOR – BELLA NELSON

" The Andrew Weiss Gallery has been in business for more than 45 years with gallery locations in major cities across the United States such as Washington DC, Miami, Santa Monica and Beverly Hills. Andrew Weiss is a third generation art dealer and is well renowned for both his integrity and expertise in his field. Galleries, artists and clients around the world return to the Andrew Weiss Gallery for our integrity, knowledge of art and transparency in all aspects of our business.

Andrew Weiss Gallery's team have expressed that they feel very confident doing their job. Andrew Weiss Gallery takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Andrew Weiss Gallery provides a very positive environment to work. Opportunities for suggestions and improvements are always encouraged. Mr.Weiss is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with both employees and clients." Ripoff Report was pleased to learn that Andrew Weiss Gallery's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM ANDREW WEISS GALLERY

Andrew Weiss Gallery recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Andrew Weiss Gallery has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Andrew Weiss , Ripoff Report is convinced that Andrew Weiss Gallery is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Andrew Weiss Gallery meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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