Complaint Review: Andy Mohr Ford - Plainfield Indiana

 I purchased a 2009 Ford Escape from Andy Mohr Budget Center in Plainfield on 3/30/2016. My salesmen were Rustin Edwards and Dontae Hart. I had spoken with Dontae Hart on Facebook about purchasing a vehicle after seeing a post on a mutual friends page. Dontae had me complete an application online and stated he would get back with me after he reviewed it. About an hour later Dontae sent me an inbox on Facebook with a picture of the vehicle (2009 Ford Escape) He stated in the email it had a sunroof, leather seats and was a good vehicle. I had heard nothing but positive things about the company at that point so I trusted his words. Later that evening on 3/30/16 I got a ride to the Budget Center and was greeted by Dontae and Rustin. Dontae stated he had to leave due to it being his wife’s birthday and Rustin was going to take over the deal. While test driving the Escape I told Rustin that it drove “kind of rough” and asked if the sunroof worked. Rustin stated that it did work but I did not test it due to it raining heavily at that time.  During the test drive, I was accompanied by my mother and Rustin. Rustin stated the vehicle drove that way due to it being a 4x4 and it had been serviced already. The only thing that hadn’t been done per Rustin was cleaning of the vehicle. He stated he would have that done for me at any time I was able to bring it back to the car dealership at my convenience. The car had dog hair and was very dirty. I trusted he would do this. Once getting back to the car lot I asked if I had other options and he stated that would be the only vehicle within my monthly range I was looking for. I was confused by that due to there being so many cars on the lot. But me being without a vehicle I agreed to purchase the Escape. The following day I was driving to work and the vehicle began to stall, the check engine light came on and eventually cut off. I also tested the sunroof while it was not raining and it did not work! I called Rustin and he had me arrange to have my mother bring the car back to the lot due to me having to work. The car was dropped off to the lot on 4/1/16 and they gave her a replacement to drive. After my car being there all day (from 10am-6pm) Rustin sent me a text message stating the car was ready to be picked up and it was in detailing about to be cleaned. On my way to the lot I called the manager to be sure it was ready since it was a 45 minute drive to the lot for me. The manager Austin Williams stated the car had been repaired and it was cutting off and stalling due to a sensor needing to be replaced. Also he stated the sunroof would not be repaired on the companies’ behalf due to it costing $500 and it was not in the car lots budget because the car was older. Austin also told me the car was in detailing being cleaned at the time of the phone call. I got to the car lot about 45-50 minutes after I spoke with Austin. Rustin stated he was going to pick up the Escape from the service center and would be right back. When Rustin returned to the Budget Center in the Escape it was still very dirty! He stated they were really busy and couldn’t get to my car. He promised to come to my place of employment the week of 4/4/16 to pick the car up for detailing and would have it back by the time I got off of work the same day. It is now 4/26/16 and my car has yet to be detailed. No contact was made on his behalf. On 4/12/16 I sent him a text message asking if I could have my car detailed when I bring it back to be serviced. He simply stated “yes, sorry”. On 4/11/16 I had an appointment made due to the car stalling and the check engine light coming back on. The same issues were occurring.  I asked if someone could come pick my car up and was told they weren’t able to. I did not have a ride so I had to cancel my appointment. I called the service center back to speak with someone about  the cars issues (check engine light on, stalling, cutting off) and the service worker that answered my call stated he was able to see in the system that the vehicle was inspected on 4/1/16 but not repaired. I am approaching my 30 day window with the purchase of this vehicle. And I do not feel comfortable in any way with the purchase. I feel due to my credit history and lack of a big down payment I was treated the opposite of how someone of the opposite financial circumstances would have been treated and that is unfair. While waiting in the lobby of the Budget Center I noticed how other people were being treated and I did not fit in the same category. I did not have options with the selection of vehicles; I was lied to about the cleaning of the vehicle as well as the most important thing, THE REPAIRS. I do not feel safe driving the car to and from work every day especially driving my son to school daily. His safety is priority to me and with the way it stalls and cuts off while driving in traffic is not in any way safe. I have a car payment that I am expected to pay each month but I expect to be able to feel safe with a vehicle I was sold by a well-known company in the automotive industry. My trust in Andy Mohr Ford is gone. I am a single parent with limited income and purchasing a vehicle was a tight fit in my budget, but transportation for me is necessary to make it to work as well as transport my son to school daily. I am hoping something can be resolved in this matter. I am not expecting for the vehicle to be in immaculate condition since it is a used vehicle but I do expect to be comfortable in the vehicle I purchased.