- Report: #1189118
Complaint Review: Andy - tacoma Washington
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Author Not Confirmed
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Andy
7601 South Tacoma Way tacoma, 98409 Washington, USA
Phone:
253-474-0621
Web:
www.larsonhyundai.com
Categories:
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Andy Buyer Beware tacoma Washington
Larson Hyundai of Tacoma… buyer beware
In Feb 2014 we went to Larson and bought a “new” 2013 Hyundai Accent off their showroom floor. The vehicle had aftermarket rims and tires to the tune of $1800.
We drove (moved) to Texas, and at under 9k miles on the car, a rear tire separated. We pulled into a tire shop in Austin and was told that the “low profile” tire couldn’t be ordered, or even found… we contacted the local Hyundai Dealer and found the same problem. We were also told that it was an $89 tire… a Z rated 89 dollar tire? Really?
We pulled our warranty info and found out that the warrantied tires that are supposed to be on the car, aren’t! Go figure… at that time we are also told that the rims are too big for the car, and that any other size tire will rub on the fender wells… and they do. We had no choice but to replace both rear tires… and now need to replace the front tires, rims, and also another set of rear tires before we have a “real” problem.
I got a hold of the store manager “d**k”, yep… no joke… and was conveniently disconnected. I was finally able to contact the service department, told the story, and was actually expecting to be contacted about the issues… a week has passed with no contact.
I have filed a complaint with the BBB, and so far that’s where I stand. BTW, my Gf and I have purchased at least 5 cars from Larson, and did not expect this kind of treatment… there are other car dealers out there… use one.
Andy
