- Report: #1057612
Complaint Review: Answering Specialists Inc. - Internet
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Author Not Confirmed
Why?
Answering Specialists Inc.
Internet, USA
Phone:
(866) 503-7025
Web:
www.answering-services-specialists.com/loc-welcome
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Answering Specialists, Inc. Answering Specialists, Inc. GOOD FROM FAR, FAR FROM GOOD. Internet
Answering Specialists is a sh*t show.
My company signed up with them for inbound answering services. From the get go, it was a sh*t show.
The issues..
- operators are incompetent
- took them five tests to get my company pricing and services correct and only after I escalated the issue to a supervisor
- they claim to be onshore (US based) but i receive callbacks from an international local
- they don't test for accuracy, they feed your account to the wolves and hope for the best
- zero accountability from the so called supervisors
- after the account was setup, eight calls later (we record calls), we demanded answers from the supervisor. we shared examples of inccompetentcy
- we were told that the issue would be resolved within the week
- not hours two after we were told the issue would be resolved, the owner cancels the accounts claiming they're not interested in doing business with us.
Save your time and money, don't hire Answering Specialists to represent your business.
2 Updates & Rebuttals
andersana
Alabama,Answering Specialists
#2Author of original report
Mon, June 02, 2014
To further back my original complaint about Answering Specialists. The owner has chosen to make a legit complaint personal vs deal with the issue within his company. For those of you researching for a quality and competent answering service, I encourage you to not deal with this Answering Specialists. To further support my original comments and prove that my experience with this company is legit, Google their company name and search ripoffreport.com for compariable complaints against this company from other customers. The power of numbers, doesn't lie, unlike the owners of Answering Specialists. stay away from Answering Specialists and invest your dollars elsewhere.
Tim
Bonners Ferry,Idaho,
Yes - I Cancelled this Customer
#3REBUTTAL Owner of company
Thu, July 25, 2013
As in any business, some clients aren't worth having. I think from the very tone of the complaint it will be clear to you what type of a person this is. He was abusive from the very first call he made to the operators, calling them names and cursing at them and demeaning them without even giving them a chance to come up to speed on his company or his products. Does he really believe that 8 test calls constitute adequate training for the operators? That would be aproximately 1 call for each operator in his group. And then, once he started abusing them, nobody wanted to take his calls.
I'm happy that he is not our customer, and we will never subject our operators to abusive clients. I will always cancel this type of client.
