Tim
Bonners Ferry,#2REBUTTAL Owner of company
Sun, January 29, 2012
I am Tim Harlan and I am more than happy to respond to the claims of this former client.
We have no hidden charges. In the very first email contact with any client - including this client - we sent a complete price list that includes any and all charges we have available. Our prices are very modest - $19.95 per month plus $0.69 cents per call. We do have a holiday fee of $7.50 in months with a major holiday. This is listed very clearly in our price list. It is also repeated in the signup process - which anyone can go to our website and see - it is not optional.
We do not ask our clients to submit to a long term contract to do business with our company. We do however ask for a 30 day notice to terminate effective the last day of the end of the month in which the notice is given. The service agreement is clearly available on our website and is in paragraph 1 of the service agreement. I believe this is more than reasonable.
This client apparently can read very well - or doesn't care what they agreed to. The client wanted to change the agreement after he signs it claiming that the Holiday Fee was a hidden charge - nothing could be farther from the truth. Then, when he doesn't get his way, and finds that we won't agree not to charge this fee - which he agreed to - he wants to cancel service. We are fine with this and agree to cancel his service - however, within the terms of the service agreement he agreed to. This is also not acceptable to him - he wants to cancel without notice. This we also did not agree to. If you don't intend to keep your agreements - don't enter into them.
So now were unwilling to be reasonable? I don't think so. The client says they continued to push for his position - he actually got very abusive and nasty. Please don't enter into a contract with our company if you don't intend to honor your agreement. We honor ours!
We do not have long term contracts. We simply ask that your provide a 30 day notice effective the last day of the month you give the notice in to discontinue service. Although every client agrees to these terms when they sign up - some, when they cancel think they do not have to abide by the terms of their agreement and are angry when you are
required to pay for what they agreed to. This is not a failure on our side - but rather a unwillingness of the customer to pay what they owe and agreed to.
When we have to turn a customer to collections, they will often do just as this client has done and strike out to attempt to hurt our company by leaving anonymous negative feedback as this client has chosen to do on sites like this. It is unfortunate, however it does happen.
We have thousands of very happy clients who use our services on a daily basis to service their clients. We continue to grow each year and will continue to do our best to service all of our clients to the best of our ability.