- Report: #1377376
Complaint Review: Answering Specialists - Nationwide
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Author Confirmed
Why?
Answering Specialists
Nationwide, USA
Web:
www.answeringspecialists.com
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Answering Specialists Horrible customer service and price increases without notice Bonners Ferry Idaho Nationwide
This answering service raised our fees significantly without advance notice. We call their offices 4 times to get an explanation. Finally when we said we were going to cancel the service because of a billing descrepancy they sent us to Janelle who told us that we had been notified (not true - we checked our inbound correspondence) and when we said we were not happy with the fact that we had called them several times over several weeks and that we were considering cancelling services her response was "fine go ahead" when we asked to speak to her supervisor she said she didn't have one. We asked if she ran the company and she said "no, but my boss doesn't deal with customer problems". When we said that we were not happy with their poor customer service she said "FINE WE DONT CARE IF YOU CANCEL SERVICE AND GIVE US A BAD REVIEW ONLINE". All we have to say is WOW don't use this business for your answering service.
