AntennaHub
Arcadia,#2REBUTTAL Owner of company
Fri, March 01, 2013
We have reviewed your claim and feel that we owe you our deepest apologies for the inconvenience this issue has caused. Here at AntennaHUB.com, we are very serious about our customers satisfaction and we work hard to get to the bottom of any customer complaints.
After carefully analyzing this issue, we found that this problem originated from our phone system since it is VoIP( Voice Over internet protocol) and we were having problems with the internet.
The missed opportunity to give you an enjoyable experience with AntennaHUB is something that we regret. To ensure that this will never happen again, we are currently working on correcting the issue with our VoIP service to ensure this will not happen again. We value your relationship with AntennaHUB.com so an extension will be provided on your 30 day guarantee. If you have any other questions or comments regarding this matter, please feel free to call me at (800)-651-0072 or email [email protected]. You can also reach us at 626-205-1973 directly.