- Report: #339248
Complaint Review: Anthem Blue Cross Of California - Oxnard California
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Anthem Blue Cross Of California
PO Box 9066 Oxnard, 93031-9066 California, U.S.A.
Phone:
800-6270004
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Anthem Blue Cross Of California Delayed my insurance for two months even after I paid. Oxnard California
Even after I paid for my dental insurance, Anthem Blue Cross failed to allow me to enjoy the benefits of my insurance until after nearly two months.
I signed up for their insurance in mid-May. I paid within two weeks. And when I tried to go to a dental office, I was told that it was closed. Given that the dental office is provided from a list of other offices that Blue Cross has in its database, I did not know the office was closed. Upon learning that I had to change office, I was told by customer rep. "Sessie S." that I had to wait until July 2 for the change to go into effect.
1) Not only did Blue Cross gave me the address of a non-existing office, but it also made me go through the hassle of repairing that mistake.
2) Not only did I have to go through the hassle of repairing its mistake, but it is also making me wait until July 2 before I can enjoy what I already paid for.
Cautionary Warning: Do NOT sign up with Blue Cross. They will screw with you.
Legomez82
Studio City, California
U.S.A.
I signed up for their insurance in mid-May. I paid within two weeks. And when I tried to go to a dental office, I was told that it was closed. Given that the dental office is provided from a list of other offices that Blue Cross has in its database, I did not know the office was closed. Upon learning that I had to change office, I was told by customer rep. "Sessie S." that I had to wait until July 2 for the change to go into effect.
1) Not only did Blue Cross gave me the address of a non-existing office, but it also made me go through the hassle of repairing that mistake.
2) Not only did I have to go through the hassle of repairing its mistake, but it is also making me wait until July 2 before I can enjoy what I already paid for.
Cautionary Warning: Do NOT sign up with Blue Cross. They will screw with you.
Legomez82
Studio City, California
U.S.A.
1 Updates & Rebuttals
Legomez82
Inglewood,California,
U.S.A.
BC is now retaliating for me making a formal complaint
#2Author of original report
Thu, June 19, 2008
A few days after I filed a complaint with the BBB, the company responded saying that it would rectify the issue. On June 16, I received a new dental insurance card with the same old, and incorrect, information that I had complained about. Not only did the person who responded, Barbara Chipres, not do her job, but she purposely made fun of me by giving me the same old card that I already had. I filed another BBB complaint and I hope the president responds this time. This is turning into a really bad nightmare and I can't take it anymore!
