- Report: #1402540
Complaint Review: AOL - Internet
-
Author Not Confirmed
Why?
AOL
Internet, USA
Phone:
800-827-6364
Web:
aol.com
Categories:
Business Rating:
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AOL AOL Gold Performing the required upgrading to AOL Gold destroyed my AOL account Internet
AOL.com is requiring an upgrade to the 'new' AOL Gold from users. On its site, AOL states how easy this is to do. What they don't mention is that the 'upgrade' will destroy your AOL account.
AOL claims they will no longer support the current version of the site starting next month, though users may still end and retrieve their emails.
The Gold upgrade ruined my AOL account. At first, I couldn't get Google or any other search engine, couldn't perform the cut and paste function, couldn't type anything in the body of an email.
I found a Customer Service phone number (800 -827-6364) and called for help. The 'help' process took over SIX HOURS of my day, it meant talking to five 'representatives,' waiting on the phone for twenty minutes or more at a time while being transferred, but I still can't type an email or send one or find Google search or any other search engine on the AOL browser.
It's finally time to move on. Meanwhile, don't waste your time 'upgrading' to AOL Gold. You'll be lucky to even retain all your data. Most of the 'representatives' have only been employed at AOL for only a few weeks. Most are in foreign counries.
