Complaint Review: Aplus.Net Names 4 Ever Aplus.Net Abacus A+Net - Inc10350 Barnes Canyon Rd California

If I was an aplus.net employee ( I do not work for aplus.net ), I'd be confused as well. First, you can't have storage on the site for files unless you have hosting. You are very limited in what you can store with domain extras. If you want to store files for a domain name, there are companies that cater to web storage. Seems like he was patient with you. That fact that you mentioned ripoffreport and badbusinessbureau probably made the conversation worse. While I value and contribute to the ripoffreport, there is a time and place for everything. What he should have done was refer you again to the appropriate customer service providers or even send a message to support. In your defense, he failed to provide service to a customer who may never use Aplus again. He should have closed with a polite response and waited for you to leave. In your defense, 5 pages of domain names and an active account, no wonder he did'nt want you to leave. If I understand correctly, he should have placed a request ( If that is possible ), for all but two of your domains to be left ( without store space...aka..hosting ) in your account. In my experience as a customer, they have honored my request to cancel in the past. I currently have webhosting with aplus. However, I am experimenting with another hosting provider for service and reliability. I give Aplus good marks, but their control panel is a pain to use and I would like to centralize my hosting across various sites with relative efficiency.

Is this the kind of help? Said everything was fine and not a problem till he realised there was no sale. kennethg: Welcome to Aplus.Net! I would be happy to answer any questions that you have. We can chat online or you can call me at 1-877-275-8763 ext 6653. Visitor58635: hello kennethg: Hello Visitor58635: hi kennethg: How may I help you? Visitor58635: i was wondering if there is a charge for just web space... Visitor58635: well how much if I just wanted space Visitor58635: no domain names hosetd? Visitor58635: no just a space for files kennethg: It is the same, because we give you 2 domain names for free kennethg: so you can have just the hosting kennethg: if you want Visitor58635: if i were to host more than two temporarily would you charge to remove them kennethg: no Visitor58635: so could I choose which two stayed kennethg: your domain names are always separate entities from your hosting Visitor58635: and the others can be removed? kennethg: your 'plan' will always be a mix of domain names and hosting, whether active or parked Visitor58635: if i purchase the domain with you.. do i have to host it there? kennethg: you can always 'park' a domain name kennethg: no Visitor58635: can i not "park" either Visitor58635: if i purchase them i dont necessarilly plan to host them permanently Visitor58635: or park them either kennethg: ok, well you can park them here and point to another company's hosting servers kennethg: or just leave them inactive Visitor58635: i dont want to pay for services for them.. Visitor58635: but i want to keep the names kennethg: would you like to sign up with me? Visitor58635: im just trying to make sure that kennethg: ok, well just get the domain names and the 'free domain name extras' Visitor58635: so you mean if i use Free domain extras I wont have to pay monthly for them to be hosted? kennethg: each domain name comes with one free web page and one email box Visitor58635: outside of the two that are included kennethg: yes, no hosting fee, just the yearly reg fee for the name kennethg: now you are getting confused Visitor58635: ok I need to remove my names i have then Visitor58635: i was going to open another account Visitor58635: but if you can take them off. Visitor58635: that would be be better kennethg: i need to look at your account kennethg: what is your reg # Visitor58635: ok i just want my files.... I dont want any hosting extras.. only two domains Visitor58635: that were paid for a year kennethg: i need to look at your acount Visitor58635: okle tme get it Visitor58635: yourwaymedia.us Visitor58635: let me get the A number Visitor58635: AP2778383204 Visitor58635: I only want yourwaymedia.us and jataun.net kennethg: ok, so you are going to need to send an email to [email protected] and put your reg# in the subject line and give detailed instructions Visitor58635: on what Visitor58635: i have done that Visitor58635: what do you do? Visitor58635: what are the detailed instructions Visitor58635: and i will email them kennethg: you have 5 pages of domain names on one hosting plan that are on various states of parking and what not Visitor58635: i dont want any of them hosted Visitor58635: i just want my files kennethg: i am sorry but you are not clear and it will be faster if you send an email to support Visitor58635: yourwaymedia.us and jataun.com Visitor58635: The REST CAN GO! Visitor58635: I only want my files saved there kennethg: ok, well it is not that simple. kennethg: Sir, log into your account and take a look at what you are asking kennethg: this is not a light housecleaning that you are asking for Visitor58635: well kennethg: ok? Visitor58635: i have spoken with san diego kennethg: try this... Visitor58635: i emailed support kennethg: i am in San Diego Visitor58635: i just keep getting charged Visitor58635: well ... Visitor58635: i cant see you Visitor58635: mostly i get india or somthing Visitor58635: anyhow... Visitor58635: i want the names correctly Visitor58635: thats why i am contacting you Visitor58635: can you remove them Visitor58635: 5 minutes ago it was not a problem.. Visitor58635: now that i want customer service and not sales it is kennethg: ok, wait on your answer from support, when did you email them? Visitor58635: badbusinessbreau.com Visitor58635: im going there and post this conversation kennethg: ok Visitor58635: they told me to conatct you Visitor58635: and now your saying you wont do it Visitor58635: ripoffreport.com kennethg: You own these domain names, and it is your responsibility to know what your options are Visitor58635: so your refusing me service when they already told me to call Visitor58635: (or online) kennethg: i cannot casually change your plan details without knowing exactly what you want Visitor58635: i already said Visitor58635: remove the domain hosting Visitor58635: i only want storage Visitor58635: i dont want to keep paying Visitor58635: i have asked several times to remove so i wont get billed *** kennethg: The connection with the operator has been terminated.

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