- Report: #285984
Complaint Review: Apollo Van Lines - Glendale New York
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Author Confirmed
Why?
Apollo Van Lines
70-31 84th Street Glendale, 11385 New York, U.S.A.
Phone:
212-594-9575
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Apollo Van Lines never showed up, lied about time, unapologetic or sympathetic Glendale New York
I talked with Adam from Apollo movers the week of November 12, 2007 to move me on Saturday, Nov 17th. They gave me an estimated total quote of $240. I emailed him (written contract) that this is great and he confirmed with me via email and phone we're all set for 9am on Sat. 9am comes and a driver called with the "flat tire" excuse. Two hours later, several unreturned calls to a messaging/dispatch service and tears...I was able to get Schleppers Movers to my house in an hour.
Adam had the never to call me up around noon asking me "how the move was"
I said Schleppers are great, YOUR guys never showed. He actually told me to tell the current movers to put my stuff back because Apollo was going to move me the following day at a discounted rate! I told him, he should listen to how ridiculous he sounded...and thanks to his unreliable company, my move was now costing $750 (not including the $200 tip I gave to the 4 guys who were excellent and so patient with me).
I would like the difference back of what Apollo should have cost me.
I don't want this to happen again to anyonw.
Debra
Staten Island, NY
Debra
Staten Island, New York
U.S.A.
Adam had the never to call me up around noon asking me "how the move was"
I said Schleppers are great, YOUR guys never showed. He actually told me to tell the current movers to put my stuff back because Apollo was going to move me the following day at a discounted rate! I told him, he should listen to how ridiculous he sounded...and thanks to his unreliable company, my move was now costing $750 (not including the $200 tip I gave to the 4 guys who were excellent and so patient with me).
I would like the difference back of what Apollo should have cost me.
I don't want this to happen again to anyonw.
Debra
Staten Island, NY
Debra
Staten Island, New York
U.S.A.
1 Updates & Rebuttals
Adam
Kew Gardens,New York,
U.S.A.
Completely false claim- please read why
#2UPDATE Employee
Wed, April 09, 2008
Incorrect for two reasons. Firstly, I have searched all the jobs in our systems for those that occured in Staten Island in the above stated month. I have no customer by this name who has moved in Staten Island. Secondly, the price of $240 is way below our minimum. The cheapest job that we would ever quote is 3 hours of labor plus 1 hour of travel time (for a local job). This is with a crew of 3 professional men at our rate of $85 an hour. This total comes out to be $340, which is our minimum. I really do not know what seems to be the issue here with this customer but for the above stated reasons the information posted is inaccurate. If any customer would like to speak to me regarding this claim or any others for that matter, please call me directly. I would be glad to assist. Sincerely Adam Dahan Sales Manager Apollo Van lines 718-969-6235
