Flynrider
Phoenix,#2Consumer Comment
Wed, April 04, 2012
So, you noticed fraud on your account and reported it to the bank. That's exactly what you're supposed to do. Good job. Your bank will take care of getting your money back from Apple.
" So my next step was to call Apple. "
Here's where you lost me. Why should Apple be interested in talking to you? You don't have an account with them. Take a deep breath and look at this situation from Apple's side. They have absolutely no idea who you are. Of course they're not going to give you any information. Major corporations are not in the habit of releasing confidential info to amatuer detectives like yourself. They will, on the other hand, cooperate with the bank's investigation, since the bank is the actual entity that is entitled to investigate this matter. Not you.
" So basically you are telling me you are protecting the theif who stole my money! "
No. They're protecting customer information from random people who demand it. Your claim of fraud does not entitle you access to someone else's account information.
This isn't an Apple issue. If someone steals your card info and uses it, don't expect any company to play along with your detective game. It won't happen.
The bank is going to give your your money back and the rest is between the bank and Apple.
" will be conatcting JAG (husband is active duty) to see what legal action I can take against Apple "
Don't waste the JAG's time. The bank owes you your money back and Apple owes you nothing.
" thinking about contacting news media as well "
No doubt they'll be shocked at this outrage.....not.
Ashley
springfield,#3Consumer Comment
Wed, April 04, 2012
Let me look at your timeline:
Someone stole your credit card information and purchased some items through an itunes account.
You noticed the fraudulent charges and contacted your bank.
Your bank cancelled your card and initiated chargebacks etc against the fruadulent charges.
You contact apple and they tell you to contact your bank and to have your bank reverse the charges.
You are unhappy with this so you demand information about who did the charges and when.
Apple informs you that they will not give you that information without a subpeona.
Is this correct?
Now what precisely are you wanting to sue apple for? Your charges are being reversed. They gave you some very sound advice on how to resolve the situation. If you want the information on the theft, you need to contact a lawyer and file a police report. Apple said they would give you the information if you had a subpeona issued, just go to your lawyer and have your lawyer subpeona the information from apple. They aren't protecting the thief, they are protecting themselves. They don't know if you are the thief or if the other person is the thief. All they know is someone purchased some items through their itunes store. Do you want them to just give private information out to anyone that asks? By your logic I should be able to make false claims of fraud against apple and demand records from them, and then they should just hand them over. That would be irresponsible on apple's part and they are absolutely correct in wanting you to get a court order for the records. That's just how things work.
In short: Apple did nothing to rip you off. Whomever stole your debit card information ripped you off. You should be focusing your effort on finding this person.