- Report: #929493
Complaint Review: Apple - Cupertino California
Reported By:
Ironman -
Methuen, Massachusetts, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Apple
Cupertino, 95014 California, United States of America
Phone:
Web:
www.apple.com/itunes
Categories:
Business Rating:
(0)
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Apple Itunes $50. ITunes gift card cancelled Cupertino, California
I received 2 $50 ITunes gift cards from my mom approximately 3 years ago. I redeemed one right away with no problem. When I just tried to redeem the the second one, by entering the code on the gift card on ITunes web site, I got the following message "The gift certificate or prepaid card code you entered has been cancelled". The Gift card does not have an expiration date on it.
I contacted Itunes customer support and was told that Best Buy cancelled the card and that I must deal with them. I did not tell them where the card was purchased so they had this information on file. I told Apple ITunes that I have a valid, paid for, unreturned ITunes gift card and that they should honor it, to no avail. Why should Best Buy be able to cancel my ITunes gift card?
I contacted Best Buys customer support by phone and was told that nothing can be done without a receipt. Why do I need a receipt to use a gift card? Who keeps a receipt for a gift card for 3 years? Neither Apple or Best Buy will say why the card was cancelled.
I contacted Itunes customer support and was told that Best Buy cancelled the card and that I must deal with them. I did not tell them where the card was purchased so they had this information on file. I told Apple ITunes that I have a valid, paid for, unreturned ITunes gift card and that they should honor it, to no avail. Why should Best Buy be able to cancel my ITunes gift card?
I contacted Best Buys customer support by phone and was told that nothing can be done without a receipt. Why do I need a receipt to use a gift card? Who keeps a receipt for a gift card for 3 years? Neither Apple or Best Buy will say why the card was cancelled.
