Complaint Review: APX Alarm - Provo Utah

Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.

Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.

STATED IMPROVEMENTS FROM THE COMPANY.

We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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  APX Alarm They don't want to cancel the contract, they want your money Provo Utah

Simple, they don't care about the security of ours homes, the only matters for them is, to sell the junk alarm system, door by door and get the money.

Apx alarm system, have this people selling the alarm door by door and the first thing that they say is, "we are not selling nothing". Then, the guy start talking to you about the system, and everything sounds perfect, free equipment, free installation, low payment. Wow! sounds good, right.

This person want me to sign a contract, but the house is in my husband name, so they need my husband to sing too. When he asked for my husband I said, he's working, can you come later or tomorrow, he said, "Oh no, my area is Buffalo, but for today I'm here in Rochester, so we need his signature now." This proof that they are not a trustly companie,,look. They make me sign the papers for my husband, yes, is true,,,then he never told me that we have only 14 days to decide if we want to keep the system or not. The worst thing is that the contract is for 5 years.

Now, my husband lost his job and I'm not working for a lot of reasons. We need to cancel the contract because we don't have a way now to continue paying for the service. I called the stupid costumer service with no person people actitud to explain our problems and she treat me so bad by phone that I hung up the phone. They are arrogant and only want money. I received a lettler saying that the montly payment is it going to be 40.00 dollars and now in this paper said that I have to pay $43.19 because of the state taxes thing, Ok. I mentioned to the ladie over the phone about the monthly charges and she came with a lot of no sense. Nothing in this country is free, so be aware of this kind of companies.

Yamira Rochester, New York
U.S.A.